Zipline/Rock Wall Guide - Full Time

Gatorland Inc; Orlando (FL); On-site; USD 42,706,000 - 57,859,000; Full time

Benefits offered by this job

Bonus program

Excellent Insurance Benefits

401(K)

PTO and Vacation

Commissions

Job summary

Gatorland is seeking a Zip Line Guide to lead guests on adventures while prioritizing safety and learning. The role requires teaching guests how to use zip line gear, guiding them along lines, and ensuring an exciting experience in Gatorland’s natural habitats.

Responsibilities include equipment checks, training participation, and completing daily paperwork. The position is full-time, with benefits and a bonus program, supporting a dynamic outdoor environment for guests.

Qualifications

• Must provide excellent customer service.
• Outdoor work in all weather.
• Able to work independently and in a team.
• Flexible and reliable; weekends/holidays availability.
• Must be able to lift and move equipment.

Responsibilities

• Guide clients safely on zip lines and teach gear usage.
• Provide a safe, exciting, and educational experience for guests.
• Perform pre/post-trip tasks and report repairs to supervisors.
• Inspect equipment and ensure proper maintenance and safety.
• Attend trainings and debriefings; maintain paperwork for daily operations.

Skills

Customer service

Teamwork

Independence

Flexibility

Safety awareness

Education

CPR

First Aid

Driver's license

Job description

GATORLAND is an Equal Employment Opportunity Employer which makes employment decisions without regard to race, color, sex, religion, national origin, age, handicap, disability, marital status and all other characteristics protected by law. Gatorland also reasonably accommodates individuals with handicaps, disabilities and bona fide religious beliefs, GATORLAND IS A DRUG-FREE WORK PLACE.

Current job opportunities are posted here as they become available.

Job Title: Zip Line Guide

Department: Zip Line

Reporting Relationship: Zip Line Supervisor and Lead Guides

Hourly Wage: $15.00 an hour, plus a bonus program, Excellent Insurance Benefits, 401(K), PTO and Vacation, Commissions

Status: Full Time/Non-Exempt/Hourly

Summary of Duties

Zip Line Guides are responsible for traveling with and guiding the clients while they are on their journey with us. Must be proficient in and be able to safely teach guests to get in and out of zip line gear and guide them on the lines. Provide a safe, exciting, and educational experience for our guests while exploring Gatorland’s natural habitats.

Additional Responsibilities include, but is not limited to

• Provide sequential, progressive, and effective skills instruction to guests as outlined by the Guide Supervisor or Lead Guide
• Before usage, check zip line and rock wall equipment, cables, anchors, ropes, auto belays, etc. and report all repairs or issues to Guide Supervisor or Lead Guide
• Perform any pre or post-trip tasks assigned by the Lead Guide including clean-up, inspection and maintenance of equipment used on a trip
• Actively interpret the environment with your group
• Daily check-in and coordination with Guide Supervisor or Lead Guide
• Be accountable for all equipment assigned to you and the participants and to see that each participant is adequately outfitted
• Attend company trainings and debriefings
• Complete or oversee all necessary paperwork for completion of daily operations

Job Requirements

• Ensure the safety and welfare of the staff and participants on all trips
• Adhere to Gatorland corporate and departmental employment and safety procedures
• Must provide excellent customer service
• Enjoy working in an outdoor environment and embrace all of nature's elements
• Ability to work independently and maintain a positive work ethic
• Be reliable, flexible and innovative
• Must be available to work whenever needed, weekends and holidays
• Excel at working in a team environment
• Be able to handle multiple projects simultaneously
• Maintain a clean and organized work and living space as well as personal appearance
• Adhere to trip safety and operational rules/guidelines

Zip Line/Rope Skills

• Personal climbing experience & skills
• Ability to belay and rappel without guidance
• Ability to assess and appropriately manage hazards at site
• Ability to manage ropes and hardware used in technical, commercial work situations
• Zip Line/Climbing experience preferred
• Knowledge of basic knots and climbing equipment
• Knowledge of static belay systems and auto belay devices
• Preferred knowledge/experience with rescue scenarios and comfortability with rescue at heights

Certifications

• Valid driver’s license required with no history of major violations
• Must have a minimum of Basic CPR and First Aid

General Outdoor Skills Needed

• Knowledge of Gatorland animals and history
• Familiarity of Florida weather patterns and ability to observe changing conditions
• Experience teaching and managing guests in an outdoor setting

Physical Demands

• Must be able to lift 50 lbs. singly and 50-100 lbs. with a team
• Work in an outdoor rugged environment
• Must be able to work in extreme weather conditions, you will get wet and dirty
• Must be able to keep composure and remain mentally focused after long hours of work
• Ability to retrieve guests and pull them on the line to a tower to safety. This requires tugging an individual on the zip line who could weigh up to 275 lbs.
• Must not exceed weight limit of 275lbs
• Must be comfortable climbing and working at heights

Work Environment

• Work in a stunningly beautiful outdoor environment, with nature and wildlife in your office
• Exposed to any number of elements that exist in an outdoor environment
• Work in tight quarters with a small team, continuously

This job description in no way implies that these are the only duties to be performed by the employee. The jobholder will be required to follow other instructions and to perform other duties upon request of supervisor. EOE