Zipline Guide

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 33,000 - 36,000; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) seeks a Zipline Guide in Skagway, Alaska. Outdoor role requiring strong customer service, safety focus, and the ability to engage guests throughout the excursion.

You will provide safety information, guide guests along the course, and perform maintenance and prep tasks between tours, in a dynamic outdoor camp environment.

Qualifications

• Strong customer service and guest-facing skills.
• Ability to communicate safety information clearly.
• Ability to stay calm and attentive during outdoor tours.
• Physical stamina to perform duties outdoors in varying weather.

Responsibilities

• Provide safety information to guests before starting the zip line tour.
• Guide guests through zip line course ensuring a safe and enjoyable experience.
• Monitor guest safety at all times during the tour.
• Perform pre/during/and post-tour chores (cleaning, stocking refreshments, organizing gear).
• Conduct daily safety checks of the course and equipment.
• Assist guests getting in and out of vehicles.
• Present accurate information and assist with questions during the tour.

Skills

Customer service

Safety awareness

Guest interaction

Physical fitness

Job description

Alaska X

Zipline Guide

$24.00 / hour + tips

Skagway

$2/hour bonus upon completing contract!!

Summary

Provide safety information to the guests prior to starting the zip line tour. Guide guests through various zip lines and bridges while providing guests with a safe and enjoyable experience.

MAIN JOB RESPONSIBILITIES:

• Ensures guests experience the "E.X.C.U.R.S.I.O.N. of a lifetime" by being attentive to the needs and/or wants of the guests, answering any and allquestions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
• Monitors the safety of our guests at all times
• Performs chores before, during, and after tours to include, but are not limited to, the following: cleaningbathrooms, emptying trash cans, stocking the refreshment area, chopping wood, clearing brush, and cleaning equipment
• Daily safety check of the course and equipment
• Assists guests getting into and out of all vehicles
• Presents guests with quality, accurate information during the tour
• Present guests with safety information prior to starting and during the zip line tour
• Guides guests through the course providing a safe and enjoyable experience
• Ensures that guests are outfitted with the proper safety equipment
• Maintains and properly stores gear
• Adhering to all company policies
• Striving to accomplish goals discussed with management during the monthly evaluations

Our guides love being with people and are very good at keeping our guests entertained all throughout the tour.

In between tours, our guides help perform general maintenance on the course and its equipment and perform other chores around camp (such as chopping wood, cleaning bathrooms, etc.) as well.

Requirements:

Our zip-line guides love being around people and enjoy making sure they experience they tour of their dreams. The position involves a high level of guest interaction, so exceptional customer service skills is a must.

They also have the ability to lead and direct groups of people. They are extremely detail-oriented when it comes to safety.

Lastly, they do not have a fear of heights.

Working Conditions:

Frequent work is performed outside, so position will frequently be subject to possible adverse weather conditions and variations in temperature

May occasionally be subject to different odors throughout the day to include, but is not limited to, dog poop

May be subject to noise, to include but not limited to, constant dog barking at dog camp

Position involves frequent sitting, standing, and walking

Must be able to lift and carry buckets weighing up to 40lbs for a distance of 200 feet (usually no more than 30 minutes a day is spent performing this activity)

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Location: Skagway Alaska

Job Types: Full-time, Temporary

Schedule:

Day shift

Ability to commute/relocate:

Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you willing and able to work in Skagway, Alaska April -October?