Zip Line Supervisor

Huna Totem Corporation; Hoonah (AK); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits paid by employer

Dental and vision benefits

401K company match up to 6%

Job summary

A Native-owned enterprise in the remote wilderness of Alaska seeks a Zip Rider Supervisor to oversee tour operations and manage a team. The ideal candidate must have over 5 years of experience in the tourism industry with a focus on operations and a strong commitment to customer service. This unique role offers a competitive salary of $55k-$65k, full benefits, and the opportunity to live and work in stunning natural surroundings. Ideal for those who enjoy adventure in an innovative work environment.

Qualifications

• Minimum 5 years in the tourism industry, ideally in Alaska.
• At least 3 years managing staff is required.
• Ability to meet customer service standards.

Responsibilities

• Conduct activities according to guiding principles.
• Hire and train the team to deliver quality tours.
• Maintain compliance with laws related to the unit.
• Conduct weekly safety meetings.

Skills

Customer service philosophy and practices

Proficient in Microsoft Office Suite

Staff management

Tourism industry operations

Education

High school diploma or equivalent

College degree preferred

Job description

Zip Rider Supervisor

Work: 10 months – paid for November & December off every year.

Pay: 55k-65k a year, dependent on experience.

Full benefits: Medical – employer paid for employee, dental, vision, 401K company match up to 6%.

Work on Chichagoff Island, a home to more brown bears than humans, where eagles soar overhead and whales are regularly seen offshore. Surrounded by towering rainforest and mist‑shrouded mountains, guests truly immerse themselves in our wilderness environment.

Summary

Excursions Supervisors report to the Excursions Manager and are responsible for all aspects of operating successful tours in their assigned Independent Business Unit, including productivity and profitability. Supervisors will report tour activity to management and hold their unit accountable for the highest quality customer service and tour delivery, supervising 10‑25 people depending on the tour.

Essential Duties & Responsibilities

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Hire, train and supervise a specific team of employees whose function is to deliver high‑quality tours within their Independent Business Unit.
• Ensure customer service standards are met in the assigned unit.
• Ensure high quality and delivery of tour content.
• Ensure compliance with state and federal laws as related to the unit.
• Maintain vehicle records for the unit and deliver tour‑ready vehicles.
• Conduct weekly safety meetings related to the unit.
• Maintain high unit morale.
• Identify seasonal goals for the unit.
• Collaborate to ensure the department’s success.
• Other duties as assigned.

Requirements

• Minimum 5 years working in the tourism industry, preferably in Alaska, with emphasis in operations and guest services.
• Minimum 3 years’ experience managing staff.
• Desire to develop a career at Icy Strait Point.
• Proficient computer skills, including Microsoft Office Suite and aptitude for learning other programs.
• Valid driver’s license and ability to be covered by company insurance.
• Outstanding customer service philosophy and practices.
• High school diploma or equivalent; college degree preferred.

Physical Requirements & Work Environment

• Able to lift 30 pounds, stand for extended periods, and walk over 5 miles daily.
• Willing to live in a remote, rural community.
• Comfortable traveling by small plane or ferry to and from remote settings.
• Capable of walking and/or driving on gravel roads in inclement weather.

Icy Strait Point is a Native‑owned and operated enterprise and offers Native Preference under P.O. 93‑638. Applicants must have proof of legal authority to work in the United States. This position requires authorization to work in the U.S. without sponsorship.

Compensation details: 55,000–65,000 yearly salary.