Zip Line Operations Lead

Icy Strait Point LLC; Hoonah (AK); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical benefits paid for employee

Dental and vision insurance

401K company match up to 6%

Job summary

A Native-owned enterprise in Alaska seeks a Zip Rider Supervisor to oversee excursion operations and ensure high quality customer service. Responsibilities include hiring and training a team, maintaining vehicle readiness, and ensuring compliance with regulations. Ideal candidates will have significant tourism experience, management skills, and a commitment to excellence. This role includes a competitive salary and full benefits, set against the stunning backdrop of Chichagoff Island.

Qualifications

• Minimum 5 years in the tourism industry, preferably in Alaska.
• Minimum 3 years’ experience in managing staff.
• Outstanding customer service philosophy and practices.

Responsibilities

• Conduct activities according to Icy Strait Point’s guiding principles.
• Hire, train, and supervise a team for high-quality tours.
• Ensure customer service standards are met.

Skills

Customer service philosophy

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

College degree preferred

Job description

A Native-owned enterprise in Alaska seeks a Zip Rider Supervisor to oversee excursion operations and ensure high quality customer service. Responsibilities include hiring and training a team, maintaining vehicle readiness, and ensuring compliance with regulations. Ideal candidates will have significant tourism experience, management skills, and a commitment to excellence. This role includes a competitive salary and full benefits, set against the stunning backdrop of Chichagoff Island.