Zip Line Cashier & Guest Experience Specialist

grand-canyon-resort-corp; Arizona; On-site; USD 32,000 - 46,000; Full time

Job summary

Hualapai Preference is seeking a Zip Line Cashier for Grand Canyon West. The role focuses on safe, engaging guest experiences, handling ticket sales, and maintaining accurate records related to the Zip Line course.

Ideal candidates will possess strong communication skills, enjoy working with guests of all ages, and maintain a high standard of safety and professionalism on site.

Qualifications

• Good oral communication skills and strong interpersonal skills.
• Ability to engage with guests in a friendly, outgoing manner.
• Basic computer skills for sales and record-keeping.

Responsibilities

• Handle cash and card transactions accurately.
• Provide information and assist guests with safety and tour details.
• Manage daily records, inspections and guest counts.
• Greet guests, give orientation talk, and explain Zip Line tour.
• Ensure safety equipment is properly fitted and used.
• Maintain high cleanliness and orderly Zip Line office area.
• Coordinate with manager regarding maintenance and supply needs.

Skills

Oral communication

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Job description

HUALAPAI PREFERENCE

Position: Zip Line Cashier

Department: Grand Canyon West

Classification: Non-Exempt

Salary Range: NE1W

Supervisor: Manager

Disclaimer: Position Description is not meant to encompass all aspects of position; other duties may be assigned.

Position Summary:

The Zip Line Cashier is responsible for providing a safe, fun and engaging environment for our guests and employees on our Zip Line Course. This position is responsible for the following goals related to safety, service, and efficiency related to operating higher complexity activities. Responsible for record/file keeping, ticket sales and all related reports. Building positive professional relationship with guests and employees is key to this position’s success. We are looking for enthusiastic applicants with a personal commitment to professionalism, safety, and exception customer service.

Duties & Responsibilities:

· Cash and card handling responsibilities.

· Assist guest and provided information in a safe, professional manner on complex activities.

· Performs all tasks for which the work group is responsible.

· Provide a safe environment for guests and staff to participate while providing safety, fun and guest engagement at the highest level.

· Constantly monitor the adherence of safety policies to ensure that our guest and staff safety is our highest priority.

· Greet guests and give an introductory orientation talk and provide information on Zip Line tour.

· Assist in the inspection of quest equipment.

· Complete daily end of day sales report. Keeps daily files of inspections, guest’s counts, and all related records.

· Inform Manager of any maintenance and supply needs of the Zip Line office.

· Ensure the highest level of cleanliness at all times while actively mitigating any hazards that may arise.

· Fitting guests in harness and helmets correctly and ensuring the use of all safety equipment.

· Using customer engagement skills to ensure a memorable experience for each guest.

· Educating guests about the history of Grand Canyon West as well as geology, culture and Hualapai Tribe.

Knowledge and Abilities:

· Have the physical capability to assist and accommodate guests of various sizes.

· Be able to walk and stand for long periods of time.

· Family and kid friendly.

· Strong computer skills.

Qualifications:

· Preference given to Hualapai Tribal Members.

· Good oral communication skills, strong interpersonal skills and outgoing personality.

· High School Diploma or GED.

· Must have a valid driver’s license.

Working Conditions:

· Must be able to lift up to 50lbs.

· Must be able to stand for long periods of time.

· Must be able to work holidays and weekends.

Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to person of Indian decent in accordance with Public Law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B.

Revised: January 2019