Zingerman's Coffee Company Barista

Zingerman; Ann Arbor (MI); On-site; USD 28,929 - 31,684; Full time

Job summary

Zingerman's Coffee Company is seeking a Barista for our Coffee Bar in Ann Arbor. This full-time role involves greeting guests, preparing espresso-based drinks, and engaging with customers across shop and phone channels.

Shifts run 6:30am to 4:30pm, including Saturdays, Sundays, and holidays. Starting base wage is $15.50 per hour, with an additional $5–$6 per hour in tips, bringing total starting compensation to $20.50–$21.50 per hour.

Qualifications

• Experience in customer service or retail preferred.
• Experience in a food service environment preferred.
• Experience using a Point of Sale system.

Responsibilities

• Greets guests and assists with enthusiasm and energy (in shop and over the phone).
• Brews and discusses brewing methods for tea and coffee.
• Prepares espresso-based drinks (milk steaming, drink construction).
• Tastes and scores coffee at each shift and logs results.

Skills

Customer service

Retail experience

Point of Sale system

Job description

Description

Join our team as a Barista for our Coffee Bar!

Zingerman's Coffee Company is a wholesale roaster supplying cafes, restaurants and businesses with great coffees. We also serve our single estate, small batch coffees at our coffee bar on the southside of Ann Arbor.

Full-time (4-5 shifts per week). Saturdays, Sundays and Holidays are a must!

Shifts will vary between 6:30am to 4:30pm.

Compensation: $15.50 starting base wage, plus $5-$6/hour in tips (total of $20.50-$21.50/hour starting compensation)

Performance expectations - Essential Functions:

• Greets and assists our guests with enthusiasm and high energy (shop and phone)
• Brews and converses on all brewing methods for teas and coffees
• Prepares espresso based drinks (milk steaming, drink construction)
• Tastes and scores coffee at least once per shift, logging the results
• Adjusts coffee as needed for best tasting espresso
• Continually improves personal skills and knowledge around coffee
• Handles monetary transactions and sales using Point of Sale system
• Follows opening, closing and other procedural checklists
• Restocks/rotates products
• Learns and shares the basics of our coffee roasting process and production schedule
• Recognizes, acknowledges and communicates errors and potential quality problems
• Assists in keeping dining areas and workspaces neat, clean and sanitary
• Participates in the effectiveness of financial measurements
• Participates actively in huddles, meetings, and Zingerman's events
• Arrives on time for all shifts, meetings, and classes.
• Adheres to dress code standards
• Passionate for great coffee and great service!

The Success Patterns for this position are:

• Experience working in customer service or retail preferred
• Experience working in a food service environment preferred
• Experience using a Point of Sales system
• Reputation for providing great service to guests and co-workers
• Able to work holidays and weekends