Zingerman's Coffee Company Barista

Zingerman's; Ann Arbor (MI); On-site; USD 27,552 - 30,307; Full time

Job summary

Zingerman's Coffee Bar in Ann Arbor is seeking a full-time Barista to join our team. Shifts run 6:30am–4:30pm, including Saturdays and Sundays and holidays. Starting pay is $15.50/hour plus $5–$6/hour in tips, totaling about $20.50–$21.50/hour.

You will greet guests, prepare espresso drinks, and engage customers with coffee expertise. Experience in customer service or retail and familiarity with POS systems are preferred.

Qualifications

• Experience in customer service or retail preferred.
• Experience using a POS system.
• Able to work holidays and weekends.
• Reputation for providing great service to guests and coworkers.
• Passion for great coffee and great service.

Responsibilities

• Greet guests with enthusiasm and assist on shop and phone.
• Brew and discuss brewing methods for teas and coffees.
• Prepare espresso-based drinks (milk steaming, drink construction).
• Taste and log coffee quality per shift.
• Restock/rotate products and keep areas neat and sanitary.
• Participate in team huddles, meetings and events.

Skills

Customer service

Retail experience

POS system experience

Tools

Point of Sale (POS) system

Job description

Description

Join our team as a Barista for our Coffee Bar!

Zingerman's Coffee Company is a wholesale roaster supplying cafes, restaurants and businesses with great coffees. We also serve our single estate, small batch coffees at our coffee bar on the southside of Ann Arbor.

Full-time (4-5 shifts per week). Saturdays, Sundays and Holidays are a must!

Shifts will vary between 6:30am to 4:30pm.

Compensation: $15.50 starting base wage, plus $5-$6/hour in tips (total of $20.50-$21.50/hour starting compensation)

Performance expectations - Essential Functions:

• Greets and assists our guests with enthusiasm and high energy (shop and phone)
• Brews and converses on all brewing methods for teas and coffees
• Prepares espresso based drinks (milk steaming, drink construction)
• Tastes and scores coffee at least once per shift, logging the results
• Adjusts coffee as needed for best tasting espresso
• Continually improves personal skills and knowledge around coffee
• Handles monetary transactions and sales using Point of Sale system
• Follows opening, closing and other procedural checklists
• Restocks/rotates products
• Learns and shares the basics of our coffee roasting process and production schedule
• Recognizes, acknowledges and communicates errors and potential quality problems
• Assists in keeping dining areas and workspaces neat, clean and sanitary
• Participates in the effectiveness of financial measurements
• Participates actively in huddles, meetings, and Zingerman's events
• Arrives on time for all shifts, meetings, and classes.
• Adheres to dress code standards
• Passionate for great coffee and great service!

The Success Patterns for this position are:

• Experience working in customer service or retail preferred
• Experience working in a food service environment preferred
• Experience using a Point of Sales system
• Reputation for providing great service to guests and co-workers
• Able to work holidays and weekends