Zendesk-Savvy Customer Support Specialist

AIA Contract Documents; United States; À distance; USD 42 000 - 52 000; Plein temps

Résumé du poste

AIA Contract Documents seeks a Customer Support Representative to handle inquiries via phone, email, chat, and social media, ensuring timely resolutions and a positive customer experience.

The role requires 1–2 years in customer support, familiarity with Zendesk, and strong communication. You will work collaboratively with teams to troubleshoot issues, document interactions, and uphold service standards. Proficiency in Microsoft Office is expected in this fast-paced role.

Qualifications

• 1–2 years of experience in customer support.
• Familiarity with Zendesk or similar support software.
• Excellent verbal and written communication.
• Ability to troubleshoot and solve problems quickly.
• Strong teamwork and collaboration.
• Proficient in Microsoft Office.

Responsabilités

• Respond to customer inquiries via phone, email, chat, and social media.
• Use Zendesk to manage and track interactions.
• Resolve complaints with accurate information and solutions.
• Maintain product knowledge to assist customers.
• Collaborate with other departments to resolve issues.
• Document interactions in the system for future reference.
• Follow company policies in all interactions.
• Identify areas to improve the support process.
• Meet or exceed individual and team metrics.
• Other duties as assigned.

Connaissances

Communication

Problem-solving

Teamwork

Multitasking

Customer service

Outils

Zendesk

Microsoft Office

Description du poste

AIA Contract Documents seeks a Customer Support Representative to handle inquiries via phone, email, chat, and social media, ensuring timely resolutions and a positive customer experience.

The role requires 1–2 years in customer support, familiarity with Zendesk, and strong communication. You will work collaboratively with teams to troubleshoot issues, document interactions, and uphold service standards. Proficiency in Microsoft Office is expected in this fast-paced role.