Zaxby's Shift Lead

Workstream; West Meade (TN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

100% off meals while working

Flexible scheduling

Leadership training and development

Opportunities for advancement

Fast-paced, team-oriented workplace

Job summary

Hudson Restaurant Group seeks a Shift Lead for Zaxby’s to help manage daily operations and develop leadership skills. This entry-level role offers hands-on experience across all restaurant areas and opportunities for growth within the organization.

You’ll support guest service, uphold quality standards and participate in training initiatives. The position emphasizes teamwork, flexibility, and a fast-paced environment.

Qualifications

• Previous restaurant or leadership experience preferred.
• Willingness to work hands-on in all areas of the restaurant.
• Ability to communicate clearly, delegate responsibilities and support team members.
• Strong attention to cleanliness, food quality, guest service and operational standards.
• Dependable, energetic and committed to teamwork.
• Flexible schedule including evenings, weekends and holidays.
• Complete Zaxby’s training and certifications.
• Interested in developing leadership skills and advancing within the restaurant.

Responsibilities

• Help lead restaurant shifts and support day-to-day operations.
• Assign positions, delegate responsibilities and keep the team focused.
• Work hands-on across front-of-house and back-of-house operations.
• Maintain high standards for guest service, food quality, cleanliness and speed.
• Open/close the restaurant and office per procedures.
• Handle cash and complete shift reconciliations.
• Conduct walk-throughs and address operational needs.
• Support new procedures, promotions and improvements.
• Communicate staffing and equipment concerns to leadership.
• Coach and support team members while setting a positive example.

Skills

Leadership experience

Communication

Teamwork

Flexibility

Job description

Shift Lead – Zaxby’s

Hungry for a Great Career?

At Zaxby’s, we’re more than a restaurant. We’re a team committed to serving great food, creating memorable guest experiences and developing exceptional leaders.

Hudson Restaurant Group is hiring Shift Leads to help lead daily restaurant operations and support our teams in delivering outstanding service.

This is an entry-level leadership position for someone ready to build management skills, take on greater responsibility and prepare for future advancement.

Benefits

• 100% off meals while working
• Flexible scheduling
• Leadership training and development
• Opportunities for advancement
• A fast-paced, team-oriented workplace

Benefit eligibility and availability may depend on employment status, tenure and applicable plan terms.

Qualifications

• Previous restaurant or leadership experience preferred
• Willingness to work hands-on in all areas of the restaurant
• Ability to communicate clearly, delegate responsibilities and support team members
• Strong attention to cleanliness, food quality, guest service and operational standards
• Dependable, energetic and committed to working as part of a team
• Ability to work a flexible schedule, including evenings, weekends and holidays as needed
• Ability to complete all required Zaxby’s training and certifications
• Interest in developing leadership skills and advancing within the restaurant

What You’ll Do

As a Shift Lead, you will:

• Help lead restaurant shifts and support day-to-day operations
• Assign positions, delegate responsibilities and keep the team focused throughout each shift
• Work hands-on across front-of-house and back-of-house operations
• Maintain high standards for guest service, food quality, cleanliness, accuracy and speed
• Open and close the restaurant and office according to established procedures
• Serve as a responsible keycard holder and follow restaurant security procedures
• Accurately handle cash and complete required shift reconciliations
• Conduct restaurant walk-throughs to identify and address operational needs
• Support the implementation of new procedures, promotions and operational improvements
• Report daily restaurant performance numbers and develop an understanding of what they mean
• Communicate staffing, equipment and operational concerns to restaurant leadership
• Coach and support team members while setting a positive example
• Maintain a clean, safe and organized restaurant
• Consistently uphold Zaxby’s brand standards, policies and procedures

Learn and Grow

Shift Leads receive hands-on training designed to prepare them for greater leadership responsibilities, including:

• Learning and mastering all front-of-house and back-of-house positions
• Completing Zaxby’s University training and manager certification
• Obtaining ServSafe certification
• Building proficiency in restaurant systems and operational tools
• Developing shift leadership, team deployment and delegation skills
• Learning how to interpret restaurant performance metrics
• Exploring future advancement into a Restaurant Director role in Hospitality, Quality, Training or Drive-Thru

Grow With Us

Hudson Restaurant Group believes great restaurants are built by great leaders. Our Shift Lead position provides an opportunity to develop practical management skills, take on meaningful responsibility and build a long-term career.

Hudson Restaurant Group is an equal opportunity employer. We consider applicants without regard to legally protected characteristics.

Zaxby’s is a fast-casual chicken brand with 1,000+ locations, a dominant southeastern presence, and a highly loyal customer base built around wings, fingers, and bold flavors.