Zaxby's Shift Lead

Workstream; Chesapeake (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

100% off meals while working

Flexible scheduling

Leadership training and development

Opportunities for advancement

Team-oriented workplace

Job summary

Hudson Restaurant Group is hiring Shift Lead to help lead daily restaurant operations and support teams in delivering outstanding service. This entry-level leadership role offers hands-on training and opportunities to develop management skills and advance within the organization.

As a Shift Lead at Zaxby’s, you will supervise shifts, delegate tasks, maintain guest service and food quality standards, and ensure operations run smoothly across front-of-house and back-of-house.

Qualifications

• Previous restaurant or leadership experience preferred.
• Willingness to work hands-on in all areas of the restaurant.
• Ability to communicate clearly, delegate responsibilities and support team members.
• Strong attention to cleanliness, food quality, guest service and operational standards.
• Dependable, energetic and committed to working as part of a team.
• Ability to work a flexible schedule, including evenings, weekends and holidays as needed.
• Ability to complete all required Zaxby’s training and certifications.
• Interest in developing leadership skills and advancing within the restaurant.

Responsibilities

• Lead shifts and support day-to-day operations.
• Assign positions, delegate responsibilities and keep the team focused during shifts.
• Work hands-on across front-of-house and back-of-house operations.
• Maintain high standards for guest service, food quality, cleanliness, accuracy and speed.
• Open and close the restaurant and office per procedures.
• Serve as a responsible keycard holder and follow security procedures.
• Handle cash and complete shift reconciliations.
• Conduct restaurant walk-throughs to address needs.
• Support new procedures, promotions and improvements.
• Report daily performance numbers and interpret metrics.
• Communicate staffing and equipment concerns to leadership.
• Coach and support team members and model positive behavior.
• Maintain a clean, safe and organized restaurant.
• Uphold brand standards, policies and procedures.

Skills

Leadership

Customer service

Communication

Teamwork

Flexibility

Food safety

Cash handling

Problem solving

Attention to detail

Training oriented

Tools

POS system

Job description

Shift Lead – Zaxby’s

Hungry for a Great Career?

At Zaxby’s, we’re more than a restaurant. We’re a team committed to serving great food, creating memorable guest experiences and developing exceptional leaders.

Hudson Restaurant Group is hiring Shift Leads to help lead daily restaurant operations and support our teams in delivering outstanding service.

This is an entry-level leadership position for someone ready to build management skills, take on greater responsibility and prepare for future advancement.

Benefits

• 100% off meals while working
• Flexible scheduling
• Leadership training and development
• Opportunities for advancement
• A fast-paced, team-oriented workplace

Benefit eligibility and availability may depend on employment status, tenure and applicable plan terms.

Qualifications

• Previous restaurant or leadership experience preferred
• Willingness to work hands-on in all areas of the restaurant
• Ability to communicate clearly, delegate responsibilities and support team members
• Strong attention to cleanliness, food quality, guest service and operational standards
• Dependable, energetic and committed to working as part of a team
• Ability to work a flexible schedule, including evenings, weekends and holidays as needed
• Ability to complete all required Zaxby’s training and certifications
• Interest in developing leadership skills and advancing within the restaurant

What You’ll Do

As a Shift Lead, you will:

• Help lead restaurant shifts and support day-to-day operations
• Assign positions, delegate responsibilities and keep the team focused throughout each shift
• Work hands-on across front-of-house and back-of-house operations
• Maintain high standards for guest service, food quality, cleanliness, accuracy and speed
• Open and close the restaurant and office according to established procedures
• Serve as a responsible keycard holder and follow restaurant security procedures
• Accurately handle cash and complete required shift reconciliations
• Conduct restaurant walk-throughs to identify and address operational needs
• Support the implementation of new procedures, promotions and operational improvements
• Report daily restaurant performance numbers and develop an understanding of what they mean
• Communicate staffing, equipment and operational concerns to restaurant leadership
• Coach and support team members while setting a positive example
• Maintain a clean, safe and organized restaurant
• Consistently uphold Zaxby’s brand standards, policies and procedures

Learn and Grow

Shift Leads receive hands-on training designed to prepare them for greater leadership responsibilities, including:

• Learning and mastering all front-of-house and back-of-house positions
• Completing Zaxby’s University training and manager certification
• Obtaining ServSafe certification
• Building proficiency in restaurant systems and operational tools
• Developing shift leadership, team deployment and delegation skills
• Learning how to interpret restaurant performance metrics
• Exploring future advancement into a Restaurant Director role in Hospitality, Quality, Training or Drive-Thru

Grow With Us

Hudson Restaurant Group believes great restaurants are built by great leaders. Our Shift Lead position provides an opportunity to develop practical management skills, take on meaningful responsibility and build a long-term career.

If you care about people, take pride in your work and are ready to grow as a leader, Hudson Restaurant Group is an equal opportunity employer. We consider applicants without regard to legally protected characteristics.

Zaxby’s is a fast-casual chicken brand with 1,000+ locations, a dominant southeastern presence, and a highly loyal customer base built around wings, fingers, and bold flavors.