Zaxby's General Manager

Zaxby's; Hampton (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus eligibility

Medical, dental and vision insurance

Employee and family coverage options

401(k) retirement plan

Paid time off

Free meals while working

25% employee meal discount while not工作

Job summary

Hudson Restaurant Group seeks an experienced General Manager to lead a Zaxby's restaurant, driving guest satisfaction, team development and financial performance.

The GM will recruit and coach a high-performing team, maintain brand standards, manage operations and costs, andown results in a fast-paced environment.

This hands-on role requires leadership, a passion for hospitality and the ability to communicate effectively with above-store leaders to ensure consistent execution.

Qualifications

• Restaurant-management experience required.
• General Manager or comparable restaurant-leadership experience preferred.
• Demonstrated ability to recruit, develop and retain a high-performing team.
• Strong communication, organization and problem-solving skills.
• Ability to manage scheduling, inventory, labor and costs.

Responsibilities

• Lead all aspects of daily restaurant operations.
• Recruit, hire, onboard, train and retain a high-performing team.
• Coach restaurant leaders and develop future talent.
• Create a positive, accountable and performance-driven culture.
• Maintain high standards for food quality, guest service, cleanliness, accuracy and speed.
• Build schedules that support the business and manage labor.
• Manage inventory, food costs and controllable expenses.
• Review financial and operating results and implement improvement plans.
• Drive sales, profitability and guest satisfaction.

Skills

People leadership

Operations management

Guest service excellence

Cost control

Staff development

Job description

General Manager - Zaxby's

At Zaxby's, we're more than a restaurant. We're a team committed to serving great food, creating memorable guest experiences and developing exceptional leaders.

Hudson Restaurant Group is seeking an experienced and motivated General Manager to lead one of our Zaxby's restaurants.

The General Manager is responsible for the restaurant’s people, culture, guest experience, operations and financial performance.

This is a hands-on leadership position for someone who can build a strong team, maintain high standards and take ownership of results.

Benefits

• Competitive salary
• Performance-based bonus eligibility
• Medical, dental and vision insurance
• Employee and family coverage options
• 401(k) retirement plan
• Paid time off
• Free meals while working
• 25% employee meal discount while not working
• Leadership training and development
• Opportunities for advancement with a growing restaurant group

Benefit eligibility and availability may depend on employment status, tenure and applicable plan terms.

Qualifications

• Must be at least 18 years old
• Restaurant-management experience required
• General Manager or comparable restaurant-leadership experience preferred
• Demonstrated ability to recruit, develop and retain a high-performing team
• Strong communication, organization and problem-solving skills
• Working knowledge of scheduling, inventory, labor and cost management
• Ability to review restaurant performance and develop improvement plans
• Willingness to lead hands-on in a fast-paced restaurant environment
• Ability to work a flexible schedule, including evenings, weekends and holidays as needed
• Strong work ethic and commitment to high operating standards
• Ability to complete all required Zaxby's training

What You’ll Do

As General Manager, you will:

• Lead all aspects of daily restaurant operations
• Recruit, hire, onboard, train and retain a high-performing team
• Coach restaurant leaders and develop future talent
• Create a positive, accountable and performance-driven culture
• Maintain high standards for food quality, guest service, cleanliness, accuracy and speed
• Build schedules that support the needs of the business while effectively managing labor
• Manage inventory, food costs, product variance and controllable expenses
• Review financial and operating results and implement plans to improve performance
• Drive restaurant sales, profitability and guest satisfaction
• Ensure cash, deposits and other financial controls are handled accurately
• Maintain compliance with Zaxby's brand standards and company policies
• Ensure all food-safety, workplace-safety and regulatory requirements are followed
• Address guest and team-member concerns promptly and professionally
• Maintain the restaurant’s equipment, facility and overall appearance
• Communicate restaurant performance, staffing and operational needs to above-store leadership
• Take ownership of the restaurant’s people, culture and results

Leadership and Development

Hudson Restaurant Group provides structured onboarding, hands-on operational training and direct support from experienced restaurant and above-store leaders.

Training and development will focus on:

• Zaxby's operating and brand standards
• Team leadership and culture development
• Recruiting, onboarding and staff development
• Scheduling and labor management
• Inventory, food-cost and product-variance managementFinancial performance and restaurant P&L management
• Guest experience and operational excellence
• Food safety, workplace safety and regulatory compliance
• Performance reporting and improvement planning

Grow With Us

Hudson Restaurant Group believes great restaurants are built by great leaders. Our General Managers are trusted to take ownership of their restaurants, develop strong teams and deliver exceptional results.

As a growing Zaxby's operator, we provide successful leaders with opportunities to take on additional responsibility and advance within the organization.

Hudson Restaurant Group is an equal opportunity employer. We consider applicants without regard to legally protected characteristics.

Zaxby's is a fast-casual chicken brand with 1,000+ locations, a dominant southeastern presence, and a highly loyal customer base built around wings, fingers, and bold flavors.