Youth Services Operations & Compliance Leader

Rawhide Youth Services; New London (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Rawhide Youth Services in New London, WI, is seeking a Full-Time Administrative Operations Leader to strengthen administrative systems and ensure a safe, therapeutic environment for youth and staff. This role oversees quality, purchasing, scheduling, and administrative operations across residential and community programs.

You will supervise staff, ensure Wisconsin DCF licensing and COA standards compliance, coordinate required documentation, and provide campus support on a rotational on-call

Qualifications

• Bachelor’s degree required.
• Supervisory experience required.
• Strong interpersonal, organizational, administrative, written and verbal communication, and decision-making skills; ability to apply regulatory standards; alignment with Rawhide’s mission, vision, and values.
• Ability to engage with youth, including physical stabilizations.
• NCI Crisis Prevention Institute certification recommended.
• Valid driver’s license with an insurable driving record required.
• Must be available to provide campus support through a rotational on-call schedule.

Responsibilities

• Administrative Oversight: ensure effective processes and accountability for purchasing, procurement, quality assurance, scheduling, administrative support, and assigned projects; coordinate resources and monitor operational effectiveness.
• Staff Leadership and Development: provide supervision to direct reports; set goals, monitor progress, offer coaching and training, identify development opportunities, and evaluate performance.
• Regulatory Compliance and Quality Assurance: monitor adherence to federal, state, and local regulations, Wisconsin licensing requirements, COA standards, and Rawhide policies; coordinate documentation and submissions for ongoing compliance.
• Therapeutic Programming and Youth Support: role-model and monitor therapeutic intervention strategies; collaborate with leadership to maintain a safe, structured environment; engage with youth during approved interventions.
• Operational Excellence and Collaboration: analyze data to identify improvements in efficiency, staff effectiveness, and compliance; support on-call campus operations.
• Maintain Staff Job Results: training, coaching, goal setting, monitoring progress, providing feedback, appraisals.
• Protects the Credibility of the Rawhide Mission: comply with Rawhide standards of conduct; act as a role model aligned with values.
• Contributes to Team Effort: perform other duties as directed.

Skills

Supervisory experience

Interpersonal skills

Organizational skills

Written & verbal communication

Regulatory knowledge

Education

Bachelor’s degree

Job description

Rawhide Youth Services in New London, WI, is seeking a Full-Time Administrative Operations Leader to strengthen administrative systems and ensure a safe, therapeutic environment for youth and staff. This role oversees quality, purchasing, scheduling, and administrative operations across residential and community programs.

You will supervise staff, ensure Wisconsin DCF licensing and COA standards compliance, coordinate required documentation, and provide campus support on a rotational on-call