Youth Services Analyst

City of Durham; Durham (NC); Hybrid; USD 43,000 - 55,000; Full time

Job summary

The City of Durham seeks a Youth Services Analyst to design, develop, and implement youth-focused programs that expand access to resources, build life and leadership skills, elevate youth voice, and strengthen pathways to opportunity across Durham.

Youth engagement, collaboration with partners, and data-driven evaluation will guide program development and implementation under the Youth Services Manager. Some evenings and weekends may be required for community meetings and events.

Qualifications

• Bachelor's degree in related field required.
• Two years of youth-focused program design/implementation experience.
• Valid NC Driver's License (if in NC).

Responsibilities

• Research, design, and develop youth-focused programs aligned with community needs.
• Create program frameworks, implementation plans, and leadership-ready recommendations.
• Coordinate with youth, families, schools, and community partners to support goals.
• Design and facilitate workshops, trainings, and listening sessions to elevate youth voice.
• Build and maintain relationships with stakeholders to support program success.
• Collaborate with departments and partners to implement programs.
• Collect and analyze feedback to measure performance and drive improvements.
• Ensure programs are accessible and culturally responsive to community needs.
• Report progress, challenges, and resource needs to the Youth Services Manager.

Skills

Youth engagement

Project coordination

Community outreach

Workshop facilitation

Data analysis

Education

Bachelor's degree

Master's degree preferred

Tools

Driver's license

Job description

Work, Serve, Thrive. With the City of Durham

Hiring Range: $31.15 - $40.27/hr

Hours/Shift: Monday - Friday, 10:00 am - 4:00 pm (some flexibility available)

This position is primarily in-person and based in the field/community; limited remote work may be available. Occasional evening and weekend work is required to support community meetings, events, and engagement activities.

The City of Durham's Community Partnerships & Engagement Department leads inclusive, coordinated, and data-driven community engagement across all departments. By centralizing efforts, we streamline communication, maximize resources, and ensure consistent, high-quality outreach. Equity is at the core of our mission - centering the voices of historically marginalized communities through integrated Digital Inclusion, Language Access, and ADA programs. We serve as the hub for all engagement initiatives, helping the City connect more effectively with residents and make better, more inclusive decisions.

The Youth Services Analyst supports the research, design, development, and implementation of youth-focused programs and projects that expand access to resources, build life and leadership skills, elevate youth voice, and strengthen pathways to opportunity for young people across Durham.

The Analyst will work closely with the Youth Services Manager, team members, young people, and community partners to develop programs and projects based on identified division priorities and community needs. Working within established goals and project scopes, they research potential approaches, develop program models and implementation plans, and collaborate with leadership to refine and implement proposed solutions.

The role combines program development, strategic thinking, youth engagement, relationship-building, and project management. Analysts are expected to demonstrate initiative, sound judgment, creativity, and the ability to work independently while collaborating with others to develop effective, accessible, and responsive youth initiatives.

Responsibilities

• Research, design, and develop assigned youth-focused programs and projects based on established goals, priorities, and identified community needs.
• Develop program frameworks, implementation plans, and recommendations for leadership review, and coordinate implementation of approved programs and projects.
• Research youth and community needs, best practices, and existing resources to inform program design and improvement.
• Design and facilitate workshops, trainings, youth activities, listening sessions, and other engagement opportunities that build skills and elevate youth voice.
• Develop and maintain relationships with youth, families, schools, community organizations, service providers, and other partners to support program goals.
• Coordinate with internal departments and community partners to develop collaborative approaches and support effective implementation.
• Collect, track, and analyze program feedback and data to measure performance and contribute to evaluation and continuous improvement efforts.
• Help ensure programs and initiatives are accessible, culturally responsive, and grounded in youth and community needs.
• Communicate project progress, challenges, recommendations, and resource needs to the Youth Services Manager.

Qualifications

• Bachelor's degree in Public Administration, Public Policy, Social Work, Criminal Justice, Community Development, or a related field; Master's degree (MPA, MPP, MSW, or related) or an equivalent combination of education and relevant experience.
• Two years of experience designing, developing, and implementing youth-focused programs, projects, or community initiatives.
• Valid NC Class C Driver's License.

Experience and Skills

• Experience leading or working with youth and/or students, particularly those facing barriers to opportunity or from historically underserved communities.
• Experience coordinating programs, projects, events, or community-based initiatives.
• Experience building partnerships and collaborating with community organizations, schools, service providers, or other stakeholders.
• Experience developing and facilitating workshops, trainings, or youth engagement activities.
• Experience developing program plans, reports, presentations, or other professional materials and using data or feedback to inform improvements.
• Strong project management, problem-solving, communication, and organizational skills, with the ability to work independently and collaboratively.
• Experience in local government, nonprofit organizations, education, or community-based settings is preferred.