Youth Safety PM: Detection & Enforcement (Equity)

Discord; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Wellness support

Job summary

Discord is seeking a Program Manager, Detection & Enforcement, Youth Safety to lead product and process initiatives across minor safety. You will be the internal SME across product, detection, tooling, and bugs, coordinating with cross-functional teams to improve mitigations and drive safety improvements.

The role reports to the Senior Manager of Youth Safety. This position involves exposure to disturbing content and requires delivering trauma-informed, person-centered services to prevent crimes

Qualifications

• In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
• Intermediate SQL Proficiency and technical skills
• A Bachelor’s degree
• Program management experience establishing and driving operational projects at scale
• Ability to create effective relationships, influence, and collaborate at all organizational levels
• Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
• Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
• Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety

Responsibilities

• Drive product and process improvements
• Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
• Manage the tooling roadmap for the team, develop and prioritize tool requests
• Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
• Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
• Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
• Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations
• Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
• Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
• Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
• Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations
• Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs

Skills

Child safety domain knowledge

SQL proficiency

Bachelor's degree

Program management

Stakeholder collaboration

Threat analysis

Policy advocacy

Leadership in safety programs

Education

Bachelor's degree

Job description

Discord is seeking a Program Manager, Detection & Enforcement, Youth Safety to lead product and process initiatives across minor safety. You will be the internal SME across product, detection, tooling, and bugs, coordinating with cross-functional teams to improve mitigations and drive safety improvements.

The role reports to the Senior Manager of Youth Safety. This position involves exposure to disturbing content and requires delivering trauma-informed, person-centered services to prevent crimes