Program Manager, Detection & Enforcement, Youth Safety

King River Capital Group; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity

Benefits

Wellness support

Job summary

Discord is seeking a Program Manager for Detection & Enforcement, Youth Safety, to drive product and process improvements across the minor safety remit. You will act as SME across product, detection, tooling, and bugs, coordinating with cross-functional teams to mitigate harms for youth online.

The role involves exposure to disturbing content; wellness support is provided. You will report to the Senior Manager of Youth Safety and help shape policy, tooling, and incident response at scale.

Qualifications

• In-depth knowledge of child sexual exploitation investigation, detection, and reporting obligations.
• Intermediate SQL proficiency and technical skills.
• Bachelor's degree.
• Program management experience establishing and driving operational projects at scale.
• Ability to build relationships, influence, and collaborate across organizational levels.
• Experience strengthening organizational capacity and stakeholder partnerships.
• Experience analyzing high-impact threats and online threat actors.
• Leadership in developing and advocating teen & child safety policies.

Responsibilities

• Drive safety product and process improvements across youth safety initiatives.
• Own the proactive detection roadmap; develop ML tooling and heuristic models for content and behavior detection.
• Coordinate with Product Operations, Vendor Operations, Data Engineering, Threat Research, and Policy teams.
• Audit operations and reporting to identify gaps and drive continuous improvement in detection, moderation, and tooling.
• Lead cross-functional collaboration with Engineering to support product launches and roadmaps.
• Support and guide safety efforts to ensure trauma-informed, responsible services for youth.

Skills

SQL proficiency

Program management

Leadership

Policy advocacy

Threat analysis

Stakeholder collaboration

Domain knowledge

Communication

Education

Bachelor's degree

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there's one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

As the Program Manager, Detection & Enforcement, Youth Safety on the Youth Safety team, you will program manage product and process initiatives that drive more effective and efficient mitigations across the minor safety remit. You will serve as the internal subject matter expert across product, detection, tooling, and bugs, including working with XFN teams to drive safety improvements. You will report into the Senior Manager of Youth Safety.

Note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content. Wellness support is provided.

What You'll be Doing:

• Drive product and process improvements
  • Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms
  • Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms
  • Manage the tooling roadmap for the team, develop and prioritize tool requests
  • Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling
  • Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches
  • Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning
  • Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations
• Manage and drive the proactive detection roadmap:
  • Work cross functionally with our Safety product team to develop ML tooling for detection and automated enforcement of high-harm groups and behavior
  • Work with engineering to build out heuristic models for detection across content types, regions, and languages and harms
  • Work with engineering to assess the effectiveness of image hashing, novel CSAM classifiers, and other detection for CSAM content; drive roadmap goals for detection improvements
• Act as the liaison between our team and Product and Engineering
  • Conduct comprehensive product audits to understand where we can deliver more impact for young people, driving policy, product, tooling, and process recommendations
  • Leverage data insights and strategic communication to make recommendations for large-scale initiatives and validate the safety-related impact and tradeoffs

What You Should Have:

• In depth knowledge of child sexual exploitation investigation, detection, and reporting obligations for industry, equivalent of 6-10 years of project or program management
• Intermediate SQL Proficiency and technical skills
• A Bachelor's degree
• Program management experience establishing and driving operational projects at scale
• Ability to create effective relationships, influence, and collaborate at all organizational levels
• Demonstrated experience with organizational capacity, namely building and strengthening teams at scale, as well as building and strengthening stakeholder partnerships
• Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical and strategic initiatives resulting in measurable change
• Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety

Preferred Qualifications (bonus points):

• Direct experience in creating and up-leveling harm detection strategies such as ML models, image hashing, or user reports
• Previous experience with incident management in other global trust and safety teams
• Data analysis skills

The US base salary range for this full-time position is $160,000.00 to $180,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

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