Youth Programs Supervisor & Coach Lead

Sender One Service; Lakewood (CA); Sur place; USD 33 000 - 37 000; Plein temps

Résumé du poste

Sender One Service Lakewood, CA is seeking a Programs Supervisor to lead the Youth Programs team. You will coach and mentor staff, collaborate with the Programs Manager, and ensure high-quality experiences for visitors, guests, members, and partners who walk through our doors.

The role requires experience coaching and instructing climbing staff, managing instructors and camp staff, and partnering with the Customer Experience Manager to uphold Sender One standards and values across all programs.

Qualifications

• Experienced and trusted advisor for staff who can delegate clearly.
• Passionate about climbing and working with kids.
• Ability to coach and mentor staff to meet standards.
• Knowledge of customer service and risk management.
• Willing to participate in hiring and onboarding processes.

Responsabilités

• Lead all the responsibilities of a Youth Programs Lead Coach and Camp Lead.
• Complete goals on development plan set by the Programs Manager.
• Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender Ones standards.
• Collaborates with the Programs Manager to determine hiring needs.
• Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Programs standards.
• Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales.
• Checks in with assigned staff on a monthly basis and coaches for accountability and performance.
• Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager.
• Responses to customer feedback received in-person interactions using the Hug Your Haters philosophy.
• Understands other gym department functions and offerings.
• Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department.
• Collaborates with Customer Experience Manager to cross train staff.

Connaissances

Climbing supervision

Staff coaching

Program development

Customer experience focus

Communication

Outils

Google Suite

Paycom

Rock Gym Pro

Basecamp

Description du poste

Sender One Service Lakewood, CA is seeking a Programs Supervisor to lead the Youth Programs team. You will coach and mentor staff, collaborate with the Programs Manager, and ensure high-quality experiences for visitors, guests, members, and partners who walk through our doors.

The role requires experience coaching and instructing climbing staff, managing instructors and camp staff, and partnering with the Customer Experience Manager to uphold Sender One standards and values across all programs.