Lead Youth Programs & Coaching Manager

Sender One Service; Santa Ana (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Sender One in Santa Ana is seeking a Programs Manager to lead the Youth Programs & Instruction teams and uphold the company’s core values while guiding staff to deliver outstanding experiences for visitors, guests, members, and partners.

You will coach and mentor staff, develop schedules, manage program curricula, and collaborate with multiple departments to ensure programs meet Sender One standards and safety expectations.

Qualifications

• Experience advising staff and building strong teams.
• Willingness to give and receive feedback professionally.
• Passion for climbing and working with youth.
• Ability to think creatively to solve shared responsibilities.
• Commitment to personal and professional growth.
• Team-oriented with collaborative mindset.
• Strong communication and delegation skills.

Responsibilities

• Lead and align staff across Youth Programs roles.
• Develop monthly staff development plans.
• Manage instructors, coaches, and camp staff to meet program standards.
• Create and manage monthly staff schedule.
• Address customer feedback using Hug Your Haters approach.
• Coordinate with other gym departments.
• Provide weekly updates to Programs team.
• Attend managers meetings to share updates.
• Oversee check-ins and reviews.
• Collaborate with Customer Experience Manager on cross-training.
• Collaborate with Head Route Setter for program needs.
• Meet minimum 35 hours per week and maintain weekend availability.
• Attend mandatory meetings and staff quarterly gatherings.

Skills

Staff mentorship

Clear communication

Climbing passion

Creative problem solving

Feedback receptiveness

Team collaboration

Proactiveness

Tools

Google Suite

Paycom

Rock Gym Pro

Basecamp

Job description

Sender One in Santa Ana is seeking a Programs Manager to lead the Youth Programs & Instruction teams and uphold the company’s core values while guiding staff to deliver outstanding experiences for visitors, guests, members, and partners.

You will coach and mentor staff, develop schedules, manage program curricula, and collaborate with multiple departments to ensure programs meet Sender One standards and safety expectations.