PROGRAMS SUPERVISOR

Sender One Service; Lakewood (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Sender One Service Lakewood, CA is seeking a Programs Supervisor to lead the Youth Programs team. You will coach and mentor staff, collaborate with the Programs Manager, and ensure high-quality experiences for visitors, guests, members, and partners who walk through our doors.

The role requires experience coaching and instructing climbing staff, managing instructors and camp staff, and partnering with the Customer Experience Manager to uphold Sender One standards and values across all programs.

Qualifications

• Experienced and trusted advisor for staff who can delegate clearly.
• Passionate about climbing and working with kids.
• Ability to coach and mentor staff to meet standards.
• Knowledge of customer service and risk management.
• Willing to participate in hiring and onboarding processes.

Responsibilities

• Lead all the responsibilities of a Youth Programs Lead Coach and Camp Lead.
• Complete goals on development plan set by the Programs Manager.
• Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender Ones standards.
• Collaborates with the Programs Manager to determine hiring needs.
• Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Programs standards.
• Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales.
• Checks in with assigned staff on a monthly basis and coaches for accountability and performance.
• Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager.
• Responses to customer feedback received in-person interactions using the Hug Your Haters philosophy.
• Understands other gym department functions and offerings.
• Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department.
• Collaborates with Customer Experience Manager to cross train staff.

Skills

Climbing supervision

Staff coaching

Program development

Customer experience focus

Communication

Tools

Google Suite

Paycom

Rock Gym Pro

Basecamp

Job description

Job Details: Job Location: SENDER ONE LAKEWOOD - LAKEWOOD, CA, Position Type: Full Time, Hourly, Salary Range: $24.00 - $26.50Hourly, Overview:

A Programs Supervisor

A Programs Supervisor is someone who develops the Programs team and embodies Sender Ones core values when making decisions. As a coach and mentor, the Youth Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches & camp staff are providing outstanding experience to new visitors, guests, members, and partners who walk through our doors.

Responsibilities

• Expert on all the responsibilities of a Youth Programs Lead Coach and Camp Lead;
• Complete goals on development plan set by the Programs Manager;
• Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender Ones standards;
• Collaborates with the Programs Manager to determine hiring needs;
• Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Programs standards;
• Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales;
• Checks in with assigned staff on a monthly basis and coaches for accountability and performance;
• Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager;
• Responses to customer feedback received in-person interactions using the Hug Your Haters philosophy;
• Understands other gym department functions and offerings;
• Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department;
• Collaborates with Customer Experience Manager to cross train staff.

PROFILE & EXPERIENCE:: Profile

• An experienced and trusted advisor for staff - discover & connect with others;
• Delegates and communicates with staff clearly and respectfully;
• Passionate about climbing, working with kids, and instructing;
• Ability to harness imagination and find novel approaches to shared responsibilities;
• Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
• Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;
• Work with a team, provide support to fellow team members, share ideas, and earn trust;

Industry Experience

• Top rope & lead belay and climbing experience
• Knowledge of Google Suite Gmail, Sheets, Docs, Drive, etc.
• Knowledge of Paycom & interviewing experience
• Knowledge of Rock Gym Pro reporting & data handling
• Knowledge of Basecamp
• Experience coaching and instructing.

Time Commitment

• Must be able to work a minimum of 4 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun - Sat); Must be able to assist with Customer Experience shifts
• Must be fully available to work at least one weekend day per work week (Sun - Sat);
• Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs;
• Must attend the Weekly Youth Programs meeting;
• Must attend the Mandatory All Staff Quarterly meeting.