Youth Programs & Library Services Specialist

City of Houston; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Houston's Houston Public Library seeks a Senior Library Service Specialist in Neighborhood Libraries. You will deliver customer service at public desks and by phone and develop youth programming such as story times and STEM activities.

You will create a welcoming environment, assist patrons with technology, promote library services, and collaborate with community groups. Evening and weekend shifts are required, with duties that may include acting in the manager's absence.

Qualifications

• Bachelor's degree required; substitution allowed year-for-year with experience.
• At least 1 year of professional/paraprofessional library experience.
• Experience using MS Office and digital devices; bilingual is a plus.

Responsibilities

• Provide customer service at desks and by phone.
• Develop youth programs: story times, STEM, arts & crafts.
• Create welcoming, safe spaces for youth and families.
• Provide computer and technology assistance and troubleshoot issues.
• Promote library services locally and systemwide.
• Outreach with community groups to enhance programs.
• Assist with collection maintenance and shelving.
• May serve as assistant manager in manager's absence.
• Evening and weekend shifts required.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team collaboration

Bilingual English/Spanish

Education

Bachelor's degree

Associate’s degree + 3 years experience

Five years experience substituted for education

Tools

MS Office

OneDrive

Tablets

e-readers

Job description

The City of Houston's Houston Public Library seeks a Senior Library Service Specialist in Neighborhood Libraries. You will deliver customer service at public desks and by phone and develop youth programming such as story times and STEM activities.

You will create a welcoming environment, assist patrons with technology, promote library services, and collaborate with community groups. Evening and weekend shifts are required, with duties that may include acting in the manager's absence.