Youth Programs Intake & Operations Specialist

SER Metro-Detroit; Detroit (MI); On-site; USD 2,066,400 - 2,617,440; Full time

Job summary

SER Metro-Detroit is seeking a Youth Services Program Support at Samaritan Center, Detroit, MI to coordinate recruitment, intake, eligibility verification, enrollment and onboarding for multiple Youth Services programs.

The role maintains participant records in MiSTAR and Launchpad, supports orientation and work-readiness activities, and ensures timely communication with participants, families and school partners to promote engagement from inquiry through enrollment.

Qualifications

• High School Diploma or GED required; some college preferred.
• 1–2 years in a customer service environment.
• Computer skills to use word processing and spreadsheet software.
• Interpersonal skills to communicate with staff, participants and partner agencies.
• Excellent organizational, written and verbal communication skills.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Provide administrative and operational support for Youth Services programs.
• Coordinate participant intake, eligibility, orientation, enrollment, certification, and other activities.
• Develop partnerships with families and communities to support participant success.
• Prepare and maintain participant files, reports and documentation with confidentiality.
• Collect, verify and monitor participant data to support reporting and compliance.
• Assist in planning workshops, orientations and youth development activities.
• Coordinate referrals and supportive services with internal staff and partners.
• Deliver exceptional customer service in a welcoming, inclusive environment.
• Support compliance with policies, grants, and procedures.
• Identify opportunities to improve administrative processes and services.
• Notify appropriate personnel of safety or welfare concerns.
• Participate in staff meetings and training.
• Maintain professionalism and ethical standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Written communication

Verbal communication

Time management

Customer service

Attention to detail

Education

High School Diploma or GED

Some college experience

Tools

Microsoft Office

Job description

SER Metro-Detroit is seeking a Youth Services Program Support at Samaritan Center, Detroit, MI to coordinate recruitment, intake, eligibility verification, enrollment and onboarding for multiple Youth Services programs.

The role maintains participant records in MiSTAR and Launchpad, supports orientation and work-readiness activities, and ensures timely communication with participants, families and school partners to promote engagement from inquiry through enrollment.