Youth Programs Eligibility Coordinator (WIOA)

Equus; Dallas (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Travel up to 50% within Dallas County

Job summary

Equus Workforce Solutions in Texas is seeking an Eligibility Coordinator to support the WIOA Youth program by determining enrollment eligibility and ensuring proper documentation in the system in real time. You will interview customers, verify required records, coordinate with Adult Education partners and employers, and maintain accurate counselor notes while following local, state, and federal policies.

The role involves Monday–Friday hours, up to 50% travel within Dallas County.

Qualifications

• Associate’s degree from a recognized community college, or comparable years of related case management and job matching experience.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Sound knowledge of workforce programs (SNAP, TANF, WIOA, NCP, RESEA, TAA, SEAL).
• Demonstrate reliability and ability to work independently.
• Familiarity with served communities and local needs/resources.
• Public speaking experience.
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs.
• Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs, and the public.
• Must be organized and detail oriented.
• Bilingual in English and Spanish preferred.
• Must have reliable transportation and a valid driver's license with auto insurance.

Responsibilities

• Assists customers with enrollment in Career Office federally funded services.
• As part of a cross-functional, multi-program team, demonstrates knowledge of services and labor market information.
• Coordinates activities and conducts outreach with partners, school districts, and employers.
• Interviews customers to assess training needs, education, experience, skills, and interests to determine career opportunities and eligibility.
• Accurately determines eligibility in accordance with policies and procedures to ensure proper utilization of program funding.
• Collects and verifies documentation and conducts data entry as required.
• Provides ineligible individuals with alternative resources within the center and community.
• Documents counselor notes indicating eligibility status and outcomes.
• Ensures counselor notes contain factual information and professional decisions.
• Assists individuals in determining what additional information is needed for eligibility.
• Thoroughly documents and ensures each participant meets criteria and documentation is in the file.
• Ensures updates to guidelines are adhered to and related programs are completed before enrollment.
• Verifies all funding streams have been explored and case files updated accordingly, co-enrolling as appropriate.

Skills

Verbal and written communication

Customer service

Public speaking

Computer skills

Professional relationships

Organized and detail oriented

Bilingual English/Spanish preferred

Education

Associate degree or equivalent experience

Tools

Word processing

Spreadsheet software

Job description

Equus Workforce Solutions in Texas is seeking an Eligibility Coordinator to support the WIOA Youth program by determining enrollment eligibility and ensuring proper documentation in the system in real time. You will interview customers, verify required records, coordinate with Adult Education partners and employers, and maintain accurate counselor notes while following local, state, and federal policies.

The role involves Monday–Friday hours, up to 50% travel within Dallas County.