Youth Program Coordinator

Crossroads YMCA; Schererville (IN); On-site; USD 23,000 - 29,000; Full time

Job summary

Crossroads YMCA in Schererville, IN seeks a Youth & Family Coordinator to help run programs, supervise staff, and foster safe, engaging experiences for children and families. You will help with onboarding, scheduling, and payroll while maintaining strong partnerships with parents and the broader community.

The role emphasizes program development, participant retention, and high-quality service as part of a collaborative team dedicated to healthy living, youth development, and social

Qualifications

• Minimum 1 year of related experience.
• Experience with children of diverse ages and cultures.
• CPR Pro certification required within 30 days of hire.
• Must complete a set of trainings within 30 days of hire including: Pulse Access, Keeping your YMCA Safe, The Y & You orientation, I Hear You Service with Care, Advancing Equity, Y’s Way to Service & Engagement, Y’s Cause & Culture, Foundations, Listen First, and Preventing Bullying.
• Must complete Service Standards training within 60 days of hire.
• Must complete 5 hours of additional training annually (ILead, Playworks, webinars in child-based learning).
• Must have earned 10 continuing education credits.
• Ability to relate effectively to diverse groups from all social/economic backgrounds.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision; organized and detail oriented.
• Adept Office 365 skills.
• Ability to respond to safety and emergency situations.

Responsibilities

• Perform office tasks such as filing, copying, record-keeping, and payroll completion.
• Assist Director in training and supervising program staff and volunteers.
• Provide a nurturing atmosphere and ensure participant safety.
• Onboard new children and families to programs.
• Maintain teacher-to-student ratios during programs.
• Monitor and maintain equipment through scheduled maintenance.
• Develop relationships with parents and respond to inquiries/complaints promptly.
• Adhere to YMCA policies and procedures.
• Provide shift supervision and spend 80% time in direct service.
• Assist in recruiting, hiring, training, and development of staff.
• Conduct team feedback, corrective actions, and evaluations.
• Schedule and process payroll functions.
• Support community campaigns and donor engagement.
• Model relationship-building using Listen First.

Skills

Interpersonal skills

Communication skills

Problem-solving

Organized & detail oriented

Diversity & inclusion

Independence

Safety awareness

Education

CPR Pro certification

Tools

Office 365

Job description

Job DetailsJob Location: Schererville Family YMCA - Schererville, IN 46375Position Type: Full TimePay starts at $17.00 per hour and up based on experience.

Where Leadership Meets Youth Impact!

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Youth & Family Coordinator is responsible for the effective operation of some elements of assigned departments. Responsibility may include but are not limited to: program operation, program development and growth, participant satisfaction, participant and member retention and safety, community collaborations, and staff supervision. The Program Coordinator is accountable for delivering exceptional and outstanding programs and service to YMCA members and participants in partnership with a larger team.

ESSENTIAL FUNCTIONS:

• Perform office work as needed such as filing, copying, record keeping, and payroll completion. Ensure that all necessary paperwork and forms are accurately completed.
• Support the Director in training and supervising assigned program staff and volunteers and ensure consistent delivery of programming and procedures.
• Provide a nurturing atmosphere and safety for all program participants.
• Support successful onboarding of new children and families to programs.
• Maintain appropriate teacher to student ratios during programming.
• Monitor purchase and maintain necessary equipment through scheduled and preventative maintenance.
• Develop and maintain collaborative relationships with parents and respond to all inquiries and complaints in a timely manner.
• Adheres to the organization’s policies and procedures.
• Provides shift supervision while working 80% of time as direct service.
• Assists in recruiting, hiring, training, and development of team members.
• Conducts team member feedback, corrective actions, and evaluations.
• Schedules and processes payroll functions.
• Supports campaign efforts and donor engagement in the community and team members.
• Models relationship building in all interactions through Listen First.
• Create a dynamic and engaging environment by leading children in unplanned but structured activities that promote creativity, collaboration, and fun.
• Adapt to the group's needs and interests while ensuring activities align with program goals and maintain a safe and inclusive atmosphere.
• Contribute to the planning, development, and implementation of youth-focused events.
• Performs other duties as assigned.

QUALIFICATIONS:

• Minimum 1 year job related experience.
• Must have experience working with children of diverse ages and cultures.
• Certifications required within 30 days of hire: CPR Pro.
• Required trainings within 30 days of hire: Pulse Access, Keeping your YMCA Safe, The Y & You: New Employee Orientation, I Hear You Service with Care, Advancing Equity, Y’s Way to Service & Engagement, Into to Y’s Cause & Culture, Foundations, Listen First, Prasedium: Preventing Bullying, and Behavior Management.
• Must complete Service Standards training within 60 days of hire.
• Must complete 5 hours of additional training annually (can be from ILead, Playworks, webinars all surrounding child based learning).
• Must have earned 10 continuing education credits.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Adept computer skills in Office 365.
• Ability to respond to safety and emergency situations.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Visual, auditory, and verbal ability to communicate effectively.

Must have high level of alertness, concentration, and initiative.

Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.

Ability to tolerate a moderate to occasionally loud work environment.

Maintain a neat and professional appearance at all times.

Qualifications

YMCA COMPETENCIES (Team Leader):

The National YMCA Mission:

“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change/ models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.