Youth Outreach Case Manager (Trauma-Informed)

18 Degrees; Charlemont (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

18 Degrees seeks Outreach Case Workers for its Community Connection program in Pittsfield and North Adams, MA. The role focuses on building trust with youth ages 10-24, coordinating services, and providing advocacy and referrals.

Candidates with lived experience and multilingual fluency are a plus; evening/weekend work may be required. A bachelor's degree in a human service field or equivalent experience is preferred, along with strong data collection and Microsoft Office skills.

Qualifications

• Ability to build trusting relationships while maintaining appropriate boundaries.
• Knowledge and understanding of systemic, socio-economic, educational and other challenges.
• Trauma-informed care and knowledge of gang culture.
• Meet individuals where they are; some evening and weekend work required.
• Lived experience; multilingual/multicultural fluency are a plus.
• 4 years of relevant experience or bachelor's degree in a human service field preferred.
• Outreach and case management experience strongly preferred.
• Data collection experience a plus.
• Strong computer and internet skills, including Microsoft Office.

Responsibilities

• Identify goals, strengths and track progress for youth; coordinate needed services; provide warm referrals, individualized support and advocacy.
• Facilitate multi-systemic wraparound services for at-risk youth (ages 10-24) in Pittsfield, MA.
• Collaborate with counseling and mentoring personnel to support youth in the community.

Skills

Data collection

Microsoft Office

Relationship building

Multilingual/multicultural fluency

Education

Bachelor's degree in human services

Tools

Microsoft Office

Job description

18 Degrees seeks Outreach Case Workers for its Community Connection program in Pittsfield and North Adams, MA. The role focuses on building trust with youth ages 10-24, coordinating services, and providing advocacy and referrals.

Candidates with lived experience and multilingual fluency are a plus; evening/weekend work may be required. A bachelor's degree in a human service field or equivalent experience is preferred, along with strong data collection and Microsoft Office skills.