Youth Navigator

Marshall University; Huntington (WV); On-site; USD 36,000 - 44,000; Full time

Job summary

Marshall University seeks a Youth Navigator to provide comprehensive case management, care coordination, outreach, and navigation services for transition-age youth (16–26). The role focuses on helping participants access coordinated services supporting health, education, employment, housing stability, and well-being.

The Navigator will collaborate with schools, healthcare providers, workforce partners, and social service agencies, using trauma-informed, youth-driven practices to empower

Qualifications

• Bachelor’s degree is required in a related field.
• 1–2 years of experience in case management, care coordination, youth services, or related fields preferred.
• Experience working with transition-age youth (16–26) or underserved populations preferred.
• Trauma-informed, culturally responsive practices encouraged.

Responsibilities

• Identify and engage eligible youth and young adults through schools, community orgs, healthcare providers, and events.
• Complete intake, assessments, and eligibility determinations for COE services.
• Develop individualized service plans addressing education, employment, health, housing, and other needs.
• Provide ongoing care coordination with regular meetings and home visits when appropriate.
• Serve as primary contact, offering guidance, advocacy, and navigation through COE participation.
• Coordinate referrals and ensure warm handoffs to internal and external resources.
• Build partnerships with community agencies, healthcare providers, and workforce programs.
• Monitor progress and adjust service plans as needed.
• Assist with crisis intervention and barrier reduction while maintaining professional boundaries.
• Maintain confidential records and assist with data collection and reporting.

Skills

Case management

Care coordination

Outreach

Youth services

Education

Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, Public Health, Criminal Justice, Education, or a closely related field

Job description

Position Summary

The Navigator is responsible for providing comprehensive case management, care coordination, outreach, and navigation services to transition-age youth and young adults (ages 16–26). The Youth Navigator serves as a trusted partner, helping participants identify strengths, overcome barriers, and access coordinated services that promote health, education, employment, housing stability, behavioral health, and overall well-being. The Youth Navigator will build collaborative relationships with community providers, educational institutions, workforce partners, healthcare organizations, and social service agencies to ensure participants receive timely, coordinated, and person-centered care. This position utilizes trauma-informed, culturally responsive, and youth-driven practices to empower young adults toward self-sufficiency and long-term success.

Essential Functions

• Conduct outreach and engagement activities to identify and connect with eligible youth and young adults through schools, community organizations, healthcare providers, workforce partners, and community events.
• Complete participant intake, screening, strengths-based assessments, and eligibility determination for COE services.
• Develop individualized service and goal plans in collaboration with participants, incorporating education, employment, health, behavioral health, housing, transportation, and other supportive service needs.
• Provide ongoing care coordination through regular meetings, follow-up contacts, home or community visits (as appropriate), and progress monitoring.
• Serve as the primary point of contact for participants, providing guidance, advocacy, encouragement, and system navigation throughout their participation in the COE.
• Coordinate referrals and facilitate access to internal and external resources, ensuring warm handoffs and continuity of care.
• Build and maintain collaborative partnerships with community agencies, educational institutions, healthcare providers, behavioral health organizations, employers, and workforce development programs.
• Monitor participant progress toward established goals and modify service plans as needed.
• Assist participants with crisis intervention, problem-solving, and barrier reduction while maintaining appropriate professional boundaries.
• Maintain accurate, timely, and confidential participant records, case notes, assessments, referrals, and outcomes in accordance with agency policies and funding requirements.
• Collect program data and assist with quality improvement initiatives, grant reporting, and performance outcome measures.
• Participate in multidisciplinary team meetings, case conferences, trainings, and community collaborative meetings.
• Represent the Center of Excellence at outreach events, networking opportunities, and community presentations.
• Maintain knowledge of local resources, emerging community needs, and best practices in youth engagement and care coordination.
• Perform other duties as assigned.

Location

Location OTHR - Other Off-Campus Location Salary Range $40,000 Salary is commensurate with education, experience and internal equity

Required Qualifications

Education

• Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, Public Health, Criminal Justice, Education, or a closely related field.

Experience

• One - two years of experience in case management, care coordination, youth services, behavioral health, workforce development, or community-based human services preferred.
• Experience working with transition-age youth (16–26), underserved populations, or individuals experiencing barriers to education, employment, housing, or healthcare preferred

Preferred Qualifications

Required Documents

• Resume