Youth Learning Center Supervisor

Beech Mountain Resort - 9730; Beech Mountain (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Beech Mountain Resort in North Carolina is seeking a dynamic Youth Programs Manager to oversee Snow Kamp, Learn-to-Ride, and Traxx, guiding instructors and childcare staff to deliver exceptional guest experiences for families. You will lead staff, manage schedules, recruit and train personnel, and ensure safe, engaging youth programming while coordinating with Food & Beverage and operations teams.

Weekend and peak winter shifts are required.

Qualifications

• Leadership or supervisory experience in youth programs, childcare, recreation, education, or hospitality preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, staffing, and customer service.
• Proficiency in Microsoft Excel and Word.
• Ability to work weekends, holidays, and peak winter season schedules.

Responsibilities

• Lead by example while promoting company values, safety standards, and professional conduct.
• Oversee the daily operations of Snow Kamp, LTR, and Traxx programs.
• Create, maintain, and adjust staff schedules based on enrollment and operational needs.
• Recruit, interview, hire, and train Youth Program staff as needed.
• Coordinate daily lunch orders and ensure program materials and supplies are stocked.
• Maintain compliance with health, safety, childcare, and emergency procedures.
• Communicate professionally with parents and guardians and address concerns promptly.
• Create and publish employee schedules based on staff availability and enrollment.
• Review and document incidents and accidents with proper reporting and preventative measures.
• Utilize Siriusware and Microsoft Office applications for reservations and records.

Skills

Leadership

Team management

Staff scheduling

Recruitment

Customer service

Communication

Organizational skills

Problem solving

Tools

Microsoft Excel

Microsoft Word

Siriusware

Job description

Beech Mountain Resort is seeking an energetic, organized, and guest-focused Youth Programs Manager to lead and oversee our children's winter programs, including Snow Kamp, Learn-to-Ride (LTR), and Traxx. This leadership position plays a vital role in creating exceptional experiences for young guests while supporting a team of instructors and childcare staff.

The ideal candidate is passionate about youth development, team leadership, guest service, and creating a safe, fun, and engaging environment for children and families.

Key Responsibilities

Leadership & Team Management

• Supervise Youth Program instructors and Snow Kamp employees on a daily basis.
• Create, maintain, and adjust staff schedules based on enrollment and operational needs.
• Recruit, interview, hire, and train Youth Program staff as needed.
• Provide coaching, support, and resources to ensure team success and exceptional guest experiences.
• Lead by example while promoting company values, safety standards, and professional conduct.

Program Operations

• Oversee the daily operations of Snow Kamp, LTR, and Traxx programs.
• Ensure all Youth Programs are fully stocked with necessary supplies and materials.
• Coordinate daily lunch orders for enrolled children.
• Submit inventory and ordering requests to the Food & Beverage Department.
• Maintain compliance with health, safety, childcare, and emergency procedures.

Guest Experience

• Communicate professionally with parents and guardians before arrival to confirm registrations, answer questions, and explain program procedures.
• Address guest concerns and resolve issues promptly and professionally.
• Foster a welcoming environment that exceeds guest expectations and encourages repeat visitation.

Administrative Responsibilities

• Create and publish employee schedules based on staff availability and program enrollment.
• Review and document incidents and accidents, ensuring proper reporting and implementation of preventative measures.
• Maintain accurate program records and operational documentation.
• Utilize reservation and sales systems, including Siriusware, along with Microsoft Office applications.

Qualifications

• Previous leadership or supervisory experience in youth programs, childcare, recreation, education, or hospitality preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, staffing, and customer service.
• Proficiency in Microsoft Excel and Word.
• Ability to work weekends, holidays, and peak winter season schedules.