Youth Learning Center Supervisor

Beech Mountain Resort; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

Beech Mountain Resort in North Carolina is seeking a Youth Programs Manager to lead winter programs like Snow Kamp and Learn-to-Ride. The ideal candidate will have a passion for youth development and team leadership, ensuring exceptional experiences for young guests.

This role involves overseeing daily operations, staff management, and maintaining a welcoming environment for families. Strong organizational skills and experience in youth programs are essential for success.

Qualifications

• Previous leadership or supervisory experience in youth programs, childcare, recreation, education, or hospitality preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise Youth Program instructors and Snow Kamp employees daily.
• Oversee the daily operations of programs like Snow Kamp and LTR.
• Communicate professionally with parents about registrations and program procedures.

Skills

Organizational skills

Leadership

Communication skills

Customer service

Scheduling

Education

Experience in youth programs

Experience in childcare or education

Tools

Microsoft Excel

Microsoft Word

Siriusware

Job description

Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts. Beech Mountain Resort is committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who are committed to providing an outdoor experience for all. Join us today and make work your adventure.

Beech Mountain Resort is seeking an energetic, organized, and guest-focused Youth Programs Manager to lead and oversee our children’s winter programs, including Snow Kamp, Learn-to-Ride (LTR), and Traxx. This leadership position plays a vital role in creating exceptional experiences for young guests while supporting a team of instructors and childcare staff.

The ideal candidate is passionate about youth development, team leadership, guest service, and creating a safe, fun, and engaging environment for children and families.

Key Responsibilities

• Leadership & Team Management
• Supervise Youth Program instructors and Snow Kamp employees on a daily basis.
• Create, maintain, and adjust staff schedules based on enrollment and operational needs.
• Recruit, interview, hire, and train Youth Program staff as needed.
• Provide coaching, support, and resources to ensure team success and exceptional guest experiences.
• Lead by example while promoting company values, safety standards, and professional conduct.

Program Operations

• Oversee the daily operations of Snow Kamp, LTR, and Traxx programs.
• Ensure all Youth Programs are fully stocked with necessary supplies and materials.
• Coordinate daily lunch orders for enrolled children.
• Submit inventory and ordering requests to the Food & Beverage Department.
• Maintain compliance with health, safety, childcare, and emergency procedures.

Guest Experience

• Communicate professionally with parents and guardians before arrival to confirm registrations, answer questions, and explain program procedures.
• Address guest concerns and resolve issues promptly and professionally.
• Foster a welcoming environment that exceeds guest expectations and encourages repeat visitation.

Administrative Responsibilities

• Create and publish employee schedules based on staff availability and program enrollment.
• Review and document incidents and accidents, ensuring proper reporting and implementation of preventative measures.
• Maintain accurate program records and operational documentation.
• Utilize reservation and sales systems, including Siriusware, along with Microsoft Office applications.

Qualifications

• Previous leadership or supervisory experience in youth programs, childcare, recreation, education, or hospitality preferred.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, staffing, and customer service.
• Proficiency in Microsoft Excel and Word.
• Ability to work weekends, holidays, and peak winter season schedules.