Youth Engagement Specialist - Trauma-Informed Support

Covenant House California; Oakland (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Employee Assistance Program (EAP)

403(b) retirement plan

Generous vacation

Job summary

Covenant House California in Oakland seeks Youth Engagement Specialists to support youth facing homelessness and trafficking, ages 18-24. You will provide crisis triage, supervision, and case management within a residential program.

You will work in our flagship Oakland site, a full continuum of housing and support services, serving 900+ youth annually, with a comprehensive benefits package and varied shifts.

Qualifications

• Education: Bachelor’s Degree in Human Services or related field preferred or equivalent experience in residential program.
• Experience: Minimum of 1-2 years’ experience working with youth ages 18-24.

Responsibilities

• Build rapport with youth and act as a positive role model and safe adult while maintaining and facilitating healthy boundaries.
• Work directly with youth doing triage (i.e., field questions, enquire on needs, clarify the problem, etc.)
• Direct supervision of youth on-site, on outings and during meetings and appointments in the community.
• Provide welcoming, engaging, and professional phone and door coverage to include answering and responding to incoming crisis, business information, resource, and referral inquiries.
• Crisis prevention and intervention while adhering to agency protocol for responding, reporting, and seeking support.
• Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions, in a manner that is compassionate to each youth’s situation.
• Be a proactive and involved team member and encourage youth to participate in activities.
• Lead groups and workshops on skill building and healthy choices.
• Develop knowledge of the current community resources available to youth.
• Inspect common areas of the housing program for cleanliness daily.
• Maintain consistent communication with the multidisciplinary team by preparing clear and concise shift notes, logs and critical incident reports.
• Maintain safety awareness of situations and spaces.
• Attend trainings, meetings, and supervision check-ins as assigned.
• Be timely and present at all scheduled meetings, trainings, and shifts.
• Perform day to day operations and duties in accordance with established policies and procedures.
• Provide supervision of the program, including oversight and maintenance of the various areas of the facility.
• Function as Person in Charge (PIC), as designated.
• As needed, collaborate with outreach team to ensure addition of new youth referrals to shelter waitlist and keep waitlist updated with youth communication.

Skills

Organizational skills

Verbal communication

Written communication

Computer literacy

Self-starter

Team player

Education

Bachelor’s Degree in Human Services or related field

High School Diploma

Tools

Word

Outlook

Excel

Job description

Covenant House California in Oakland seeks Youth Engagement Specialists to support youth facing homelessness and trafficking, ages 18-24. You will provide crisis triage, supervision, and case management within a residential program.

You will work in our flagship Oakland site, a full continuum of housing and support services, serving 900+ youth annually, with a comprehensive benefits package and varied shifts.