Youth Case Manager- Youth Services Center

City of Indianapolis; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Indianapolis seeks a counselor for the Marion County Youth Services Center to provide individualized and group counseling for detained youth, conduct crisis intervention, and coordinate with probation and legal entities. The role emphasizes behavior management and tailored treatment planning with regular reporting.

The position requires a bachelor’s in a human-services field, two years of adolescent service experience, and multi-disciplinary collaboration to support youth’s

Qualifications

• Bachelor’s degree in human services related area.
• Two years’ experience in providing services to adolescents.
• Excellent communication skills, both written and verbal; ability to work with diverse groups.
• Knowledge of community resources, juvenile justice laws, and emergency procedures.
• Specialized clinical training in addictions, abuse, adolescent development, mental health, crisis intervention, and parenting skills.

Responsibilities

• Provide individual, group or family counseling to residents.
• Provide in-depth crisis intervention counseling.
• Consult with Detention Officers on behavior interpretation and management.
• Provide written reports on residents’ behavior and progress.
• Administer ASO testing to new residents and support behavior modification.
• Coordinate communication with residents' legal representatives and probation.
• Instruct residents on unit rules, safety, and behavior; participate in disciplinary hearings.
• Attend treatment team meetings and assist educational staff as required.
• Review records to assess progress and adjust classifications as needed.

Skills

Communication skills

Crisis intervention

Behavior management

Counseling techniques

Documentation

Education

Bachelor's degree in human services related area

Tools

CPR certification

Handle with Care training

First aid training

Job description

Overview

To provide counseling, evaluation, information, referral, and support services to resident youth in the Marion County Youth Services Center; to provide consultation in behavior management to the Center’s Detention Officers and other employees.

Position Responsibilities

• To provide individual in-depth, group or family counseling (as needed) to residents detained in the Center which is targeted on their special and individual needs.
• To provide in-depth crisis intervention counseling to residents in situations which are beyond the scope of Detention Officer’s responsibilities.
• To consult with Detention Officers in the interpretation, understanding and management of problematic behavior of youth. To implement instructional and counseling programming aimed at meeting the special psychological, social, and emotional needs of youth.
• To provide written reports on residents’ behavior and adjustment to probation officer and Court and placement resources as requested.
• Coordinates communication for residents with their legal representatives and the probation department.
• Instructs residents on the rules and regulations of the unit and expected behavior; Administer ASO testing to new residents to the detention environment and to develop a constructive rapport with them. Provide guidance to residents including assisting them in adapting to the detention environment, solving problems, teaching how to think and act responsibly, filing grievances, and preparing them mentally for transfers to treatment facilities (placements) and or Department of Correction commitments.
• Uses assessment instruments to determine the resident’s security risks and programmatic needs.
• Advises residents on personal problems, employment resources, vocational skills, educational and training needs, family problems and detention adjustment.
• Assists with, or prepares reports such as admission classification, detention summaries, or court ordered presentence investigations.
• Receives and takes necessary action on incoming and outgoing mail to or from assigned residents.
• Reports observations and information to assist in the development of personalized treatment programs. Report critical behavior. Responds to emergency situations.
• Restrain and control residents in crisis situations when needed.
• Follow written directives, post orders, special instructions in addition to policies and procedures which dictate daily, routine and emergency procedures. Enforce rules and regulations. Participates in disciplinary hearings to review with residents regarding the consequences for non-compliance with established policies, procedures, rules, and regulations.
• Communicates with other staff by using portable and mobile radios, telephones, and similar equipment. Complete and maintain annual certification of training classes including CPR, Handle with Care, and first aid. Employ techniques learned when necessary.
• Assists residents in adjusting to detention rules and regulations and the behavior modification system; utilizes safe physical management restraint procedures for highly troublesome residents, as necessary; participates in the organization of, and provision for, individual/small group leisure activities; requisitions and maintains special interest activity supplies; encourages and supports residents’ involvement in recreational, educational, and religious program offerings; inspects living area of residents daily to check for cleanliness, vandalism and contraband.
• Receives increasingly complex and difficult resident custody and mediation assignments while achieving competency in supervising residents to ensure that proper conduct and security are maintained in the Youth Servies Center; prevents residents from engaging in physical confrontations and destruction of facility property; observes behavior patterns in order to detect signs of depression or other emotional stress and reports observations; monitors closely those residents suspected as being suicidal or extremely depressed.
• Participates in treatment team meetings as required.
• Assists in educational programming and assists educational staff personnel as required.
• Interview residents to elicit background information; collaborates with child guidance and educational staff about residents; prepares incident reports, adjustment contacts and submits unit repair requests; orients residents on the policies, procedures, operations and rules of the facility; rewards appropriate behavior as part of an established behavior modification system; encourages residents to discuss their behavior and personal habits/attitudes; guides discussion towards the establishment and reinforcement of appropriate behavior patterns.
• Reviews and prepares records of all assigned residents to determine progress or necessity of changing assignments or security classification; serves as a member of the classification unit for an assigned caseload. Research residents’ backgrounds to establish a social history and to provide information for proper classification.

Qualifications

Bachelor’s degree in human services related area. Two years’ experience in providing services to adolescents. Must be able to inter-act with diverse groups of individuals. Must have excellent communication skills, both written and verbal and be able to work cooperatively with human services professionals in the community at large to provide services to youth. Knowledge of community resources, child abuse and juvenile justice laws, personnel policy manual, behavior management system and emergency evacuation code essential. Specialized training in one or more specific clinical areas required, including, but not limited to: addictions and substances abuse, physical abuse, sexual abuse, gang behavior, various adolescent Developmental Disorders, adolescent mental health issues, aggressive behavior, crisis intervention and parenting skills.

This salary is base pay with no experience. Will increase with applicable, credible experience.

Salary enhancement for bi-lingual skills, particularly Spanish, Burmese and ASL.

The hours for this position are 12p - 8:30p with rotating days everry three months. Must be able to work any shift if needed.

Minimum age requirement is 25 years old.

Working Conditions

Working within a secure youth services center.

All rates are bi-weekly.

2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1

Life Insurance Employee Only (rates per $1,000 per month)

• Basic: Employer Paid
• Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional

• 25-29 $0.058
• 30-34 $0.083
• 35-39 $0.099
• 40-44 $0.132
• 45-49 $0.223
• 50-54 $0.363
• 55-59 $0.600
• 60-64 $0.795
• 65-69 $1.329
• 70 + $2.054

Important Perf Update

• For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR
• All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of creditable service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

• Employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

• Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
• Part Two - This Consists Of An Additional Variable Rate Contribution Paid By The City Toward Your ASA. This Variable Rate Contribution Is Currently 1% Of Your Gross Wages. Vesting In The Value Of The Variable Rate Employer Contribution Will Vary By Length Of Participation. You Are
• 20 percent vested after 1 full year of participation
• 40 percent vested after 2 full years of participation
• 60 percent vested after 3 full years of participation
• 80 percent vested after 4 full years of participation
• 100 percent vested after 5 full years of participation
• All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of reputable service or if the member's age in years plus the years of creditable service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

• City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Questions relating to PERF may be directed to INPRS - PERF at:

Indiana Public Retirement System

Public Employees' Retirement Fund

One North Capitol, Suite 001

Indianapolis, Indiana 46204

[phone]