Youth Care Supervisor: Lead, Train & Empower Youth

Mercy Home for Boys & Girls; Chicago (IL); On-site; USD 57,000 - 58,000; Full time

Job summary

Mercy Home for Boys & Girls in Chicago, IL seeks a dedicated Youth Care Program Leader to implement the Mercy Model of Care, supervise staff, and ensure coverage for all shifts. This full-time role focuses on guiding youth and families toward educational and treatment goals.

The position emphasizes teamwork, required trainings including CPI, and ongoing professional development; evening/night shifts 2–3 nights weekly. Salary is $57,000–$58,000 per year.

Qualifications

• Bachelor’s Degree required; or at least 5 years of Mercy Home residential experience with demonstrated competence in the Mercy Model of Care and Program leadership.
• Master’s Degree preferred in psychology, social work, sociology, or an acceptable Human Services Degree as determined by DCFS rule 401.
• Experience working in a residential setting or a high-energy work environment with staff and youth.
• Ability to work two to three nights per week, until at least 9:00 p.m. or 9:30 p.m.
• Ability to be on-call (responsibility shared with Program Manager) in order to support program needs
• Ability to work in an interdisciplinary team approach model.
• Experience in residential treatment.
• Possess a valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Regular and predictable attendance.
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals. Ability to write reports and correspondence.
• Proficiency in Microsoft Office, as well as the ability to become proficient in other software packages and programs.
• Ability to maintain confidentiality.
• Ability to learn, understand and carry out the key principles of the Mercy Model.
• Ability to attend required Agency trainings (including CPR/ First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance. Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.
• Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations.

Responsibilities

• Support and implement the policy and philosophy of the Agency and program.
• Demonstrate a commitment to one’s personal and professional growth, i.e., training.
• Participate in supervision meetings with supervisor.
• Responsible for training new Youth Care Staff and monitoring ongoing compliance with HR required trainings and paperwork.
• Provide weekly supervision to Youth Care Workers noted above. Offer support and feedback to direct reports, conduct performance evaluations and use progressive discipline when necessary.
• Ensure team members are trained, understand and practically applying the concepts of the Mercy Model in their work with the youth and families and with their co-workers.
• Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency.
• Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.
• Work collaboratively with other Youth Program departments.
• Ensure Youth Care coverage for all shifts.
• Provide flexibility with own schedule when necessary.
• Ensure that Staff are held accountable for their responsibilities.
• Be able to read, analyze, and interpret professional periodicals, professional journals, or governmental regulations.

Skills

Interpersonal skills

Oral communication

Written communication

Leadership

Microsoft Office

Confidentiality

Diversity & inclusion

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Microsoft Office

Job description

Mercy Home for Boys & Girls in Chicago, IL seeks a dedicated Youth Care Program Leader to implement the Mercy Model of Care, supervise staff, and ensure coverage for all shifts. This full-time role focuses on guiding youth and families toward educational and treatment goals.

The position emphasizes teamwork, required trainings including CPI, and ongoing professional development; evening/night shifts 2–3 nights weekly. Salary is $57,000–$58,000 per year.