Supervisor- Youth Care

Mercy Home for Boys & Girls; Chicago (IL); On-site; USD 57,000 - 58,000; Full time

Job summary

Mercy Home for Boys & Girls in Chicago, IL seeks a dedicated Youth Care Program Leader to implement the Mercy Model of Care, supervise staff, and ensure coverage for all shifts. This full-time role focuses on guiding youth and families toward educational and treatment goals.

The position emphasizes teamwork, required trainings including CPI, and ongoing professional development; evening/night shifts 2–3 nights weekly. Salary is $57,000–$58,000 per year.

Qualifications

• Bachelor’s Degree required; or at least 5 years of Mercy Home residential experience with demonstrated competence in the Mercy Model of Care and Program leadership.
• Master’s Degree preferred in psychology, social work, sociology, or an acceptable Human Services Degree as determined by DCFS rule 401.
• Experience working in a residential setting or a high-energy work environment with staff and youth.
• Ability to work two to three nights per week, until at least 9:00 p.m. or 9:30 p.m.
• Ability to be on-call (responsibility shared with Program Manager) in order to support program needs
• Ability to work in an interdisciplinary team approach model.
• Experience in residential treatment.
• Possess a valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Regular and predictable attendance.
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals. Ability to write reports and correspondence.
• Proficiency in Microsoft Office, as well as the ability to become proficient in other software packages and programs.
• Ability to maintain confidentiality.
• Ability to learn, understand and carry out the key principles of the Mercy Model.
• Ability to attend required Agency trainings (including CPR/ First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance. Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.
• Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations.

Responsibilities

• Support and implement the policy and philosophy of the Agency and program.
• Demonstrate a commitment to one’s personal and professional growth, i.e., training.
• Participate in supervision meetings with supervisor.
• Responsible for training new Youth Care Staff and monitoring ongoing compliance with HR required trainings and paperwork.
• Provide weekly supervision to Youth Care Workers noted above. Offer support and feedback to direct reports, conduct performance evaluations and use progressive discipline when necessary.
• Ensure team members are trained, understand and practically applying the concepts of the Mercy Model in their work with the youth and families and with their co-workers.
• Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency.
• Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.
• Work collaboratively with other Youth Program departments.
• Ensure Youth Care coverage for all shifts.
• Provide flexibility with own schedule when necessary.
• Ensure that Staff are held accountable for their responsibilities.
• Be able to read, analyze, and interpret professional periodicals, professional journals, or governmental regulations.

Skills

Interpersonal skills

Oral communication

Written communication

Leadership

Microsoft Office

Confidentiality

Diversity & inclusion

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Microsoft Office

Job description

Description

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune since 2012, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here. Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Diversity and Inclusion.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

PURPOSE OF POSITION:

To ensure the implementation of each Youth’s ITP, to ensure that the Youth Care Workers are actively involved in the implementation of Youths' educational, employment and treatment goals, to monitor all Program communication, i.e. log entries, incident reports, phone/written communication to supervisor, families and to external bodies, to provide supervision for staff, Youth, and space (milieu/grounds), to provide for adequate 24 hour coverage of program.

In this Role, you will:

• Support and implement the policy and philosophy of the Agency and program.
• Demonstrate a commitment to one’s personal and professional growth, i.e., training.
• Participate in supervision meetings with supervisor.
• Responsible for training new Youth Care Staff and monitoring ongoing compliance with HR required trainings and paperwork.
• Provide weekly supervision to Youth Care Workers noted above. Offer support and feedback to direct reports, conduct performance evaluations and use progressive discipline when necessary.
• Ensure team members are trained, understand and practically applying the concepts of the Mercy Model in their work with the youth and families and with their co-workers.
• Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency.
• Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.
• Work collaboratively with other Youth Program departments.
• Ensure Youth Care coverage for all shifts.
• Provide flexibility with own schedule when necessary.
• Ensure that Staff are held accountable for their responsibilities.
• Be able to read, analyze, and interpret professional periodicals, professional journals, or governmental regulations.

What we need from you:

• Bachelor’s Degree required; or at least 5 years of Mercy Home residential experience with demonstrated competence in the Mercy Model of Care and Program leadership.
• Master’s Degree preferred in psychology, social work, sociology, or an acceptable Human Services Degree as determined by DCFS rule 401.
• Experience working in a residential setting or a high-energy work environment with staff and youth.
• Ability to work two to three nights per week, until at least 9:00 p.m. or 9:30 p.m., depending on the needs of the specific program.
• Ability to be on-call (responsibility shared with Program Manager) in order to support program needs
• Ability to work in an interdisciplinary team approach model.
• Experience in residential treatment.
• Possess a valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Regular and predictable attendance.
• Ability to work both independently and as an active team member.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated commitment to diversity, equity and inclusion. Must exhibit an appreciation and respect for a diverse work environment, inclusive of youth, families and co-workers from many social, economic, cultural, racial and ethnic backgrounds.
• Ability to maintain professional demeanor while exercising judgment and discretion in work.
• Ability to follow oral and written instructions.
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals. Ability to write reports and correspondence.
• Proficiency in Microsoft Office, as well as the ability to become proficient in other software packages and programs.
• Ability to maintain confidentiality.
• Ability to learn, understand and carry out the key principles of the Mercy Model.
• Ability to attend required Agency trainings (including CPR/ First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance. Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.
• Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations.
• Commitment to the mission, values, and goals of the Agency.

Basics Information / Schedule Details

This job is a full-time position. The schedule is Monday through Friday, minimum of 3 nights until 9pm.

Pay range is between $57,000-$58,000/year

Location: Walsh Girls Campus- 11600 S. Longwood Dr Chicago, IL 60643

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home-2/benefits/

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development.

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs