Youth Apprentice - Customer Service Representative

Pinnacol Assurance; Denver (CO); On-site; USD 21,923 - 31,224; Part time

Benefits offered by this job

Paid time off for volunteering

Company-paid fitness facilities and classes

Professional development opportunities

Quarterly incentive based on team performance

Job summary

Pinnacol Assurance in Denver is seeking a Registered Youth Apprentice to provide valuable customer service and support within the company's Customer Experience team. This role offers an extensive training curriculum and the opportunity for real-world application of skills in a dynamic work environment.

The program encompasses three years of on-the-job training while focusing on workers' compensation processes. Candidates should be working towards a high school diploma and possess a commitment to learning.

Qualifications

• Must possess or be actively working toward a high school diploma or GED by the start date.
• Must be eligible to register as a CareerWise youth apprentice.
• Being bilingual (Spanish) is a plus.

Responsibilities

• Attend classroom training consisting of 20+ business acumen and core competency workshops.
• Explain workers’ compensation rules and procedures to customers.
• Handle phone calls, emails, and faxes professionally.
• Process customer payments accurately and error-free.
• Support non-profit community organizations through paid volunteer opportunities.

Skills

Customer Focus

Adaptability

Attention to Detail

Curiosity/Inquiry

Information Management

Education

High school diploma or GED

Job description

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. While we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than 100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

What you’ll do

This part-time position is a Registered Youth Apprenticeship through the U.S. Department of Labor and CareerWise USA. Youth apprentices are defined as ages 16-24, in accordance with federal and state statutory program guidelines.

The apprenticeship features a structured three‑year on‑the‑job training and educational curriculum that takes you from foundational learning to advanced professional skills. Although the training program is mapped over three years, employment is at‑will. This means you and the Company retain the right to terminate the employment relationship at any time, with or without cause or advance notice.

The Customer Experience team (CXP) is a dynamic group dedicated to fostering meaningful connections, resolving issues, and ensuring customer satisfaction at every touchpoint. As a Customer Experience Apprentice you’ll learn what factors drive business success.

What you can expect

• Attend a classroom training consisting of 20+ business acumen and core competency workshops.
• Learn the ins and outs of workers’ compensation so you can clearly explain rules and procedures to customers using your own problem‑solving skills.
• Represent the company by handling phone calls, emails, and faxes with a consistent, helpful, and professional attitude.
• Keep things running smoothly by prioritizing a variety of tasks, such as sorting emails and managing faxes, in a fast‑paced environment.
• Help update customer accounts by preparing and processing important documents, such as insurance certificates and address changes.
• Accurately process customer payments via credit card or electronic transfer, ensuring every transaction is error‑free.
• Collaborate daily with teammates to hit our goals and make sure every customer feels supported.
• Support non‑profit community organizations through paid volunteer opportunities.

What you need to be successful

• Must be able to work Monday through Thursday afternoons.
• Must possess or be actively working toward a high school diploma or GED by the start date.
• Must be eligible to register as a CareerWise youth apprentice.
• Being bilingual (Spanish) is a plus.

Skills you possess

• CUSTOMER FOCUS: Providing service excellence to internal and/or external customers and stakeholders.
• ADAPTABILITY: Working effectively in ambiguous or changing situations, and with diverse individuals and groups.
• ATTENTION TO DETAIL: Working in a conscientious, consistent and thorough manner.
• CURIOSITY/INQUIRY: The disposition to respectfully and tactfully ask questions, investigate, research and/or demonstrate an inherent motivation to learn and grow in familiarity with a subject area or circumstance.
• INFORMATION MANAGEMENT: Collecting data from appropriate sources and analyzing it to prepare meaningful and concise reports that summarize the information.

Work Environment / Physical Activities

• Regular attendance required.
• Extensive computer work in a hybrid home and office environment.

DISCLAIMER: This description is not an exhaustive list of all duties, responsibilities or qualifications associated with this job.

What we offer

• We care about each other. We enjoy a positive, collaborative work environment and are hard workers and high performers.
• We love who you are. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take care of yourself. Sign up for unique wellness programs, including on‑site, company‑paid fitness facilities and classes.
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on‑site, online, and off‑site professional development opportunities.
• Give back and get paid. Employees receive paid time off to volunteer with Colorado nonprofits through the Pinnacol in Action program.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 12 percent of your annual base salary, when your team exceeds goals and objectives.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, and what similar jobs pay in the Denver area. The compensation for this role is target‑aligned with our USDOL Registered Apprenticeship status at $19.29/hr with progressive merit‑based increases throughout the duration of the program.

Posting Information

This posting will close 7 days after being published; July 2nd, 2026.

Salary Range: $19.29 - $19.29 USD