Young Adult Shelter Life Skills Manager

Automatic Data Processing, Inc.; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental

Vision Plan

Flexible Spending Plan

Life Insurance

Disability

403(b) Retirement Plan with Match

Paid Holidays

Paid Sick Time

Vacation

Employee Assistance Program

Second Language Pay

Mentorship and Training

Job summary

Urban Peak Denver is seeking a Young Adult Life Skills Manager to supervise youth in shelter and housing programs, ensuring safety and providing trauma-informed, evidence-based services. You will support youth in building self-efficacy, reducing risky behavior, and navigating services with a compassionate, strength-based approach.

The role emphasizes crisis intervention, data collection, program documentation, and collaboration across departments.

Qualifications

• Two years of college or a high school diploma with six years in human services.
• Ability to connect and work effectively with diverse, resistant youth.
• Knowledge of homelessness, mental health, and substance use issues.
• Trauma-informed approach to services and care.
• Must pass background checks and TB screening.

Responsibilities

• Documentation of admission records and services provided.
• Maintain accurate, ongoing client data and logs.
• Conduct intake assessments and referrals.
• Provide milieu supervision and safety for youth.
• Crisis intervention and de-escalation as needed.
• Manage or assist with group activities and case management.

Skills

Interpersonal skills

Crisis intervention

Boundary setting

Trauma-informed care

QMAP certification eligible

Education

Two years of college

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 1630 S Acoma St Denver, CO 80223-3602, Denver, CO, US

Under the supervision of the Program Manager, the Young Adult Life Skills Manager (YALSM) will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services and maintaining a safe and positive environment.

Duties include supervision of youth in accordance with facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promotion of a therapeutic environment, accurate, timely and consistent data collection, and data entry.

This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

• Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
• Able to connect and work effectively with a diverse, resistant street youth population
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth
• Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults
• Provide services that are trauma informed, appropriate, and effective
• Problem solving skills (multi-tasking, assessment, organization and prioritization)
• Understanding of the provision of and commitment to trauma informed care
• Must be QMAP certified or eligible for QMAP certification
• Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
• Lived experience reflective of the youth we serve is encouraged but not required.
• Team-oriented and able to coordinate with various departments and staff.
• Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Ability to pass both federal and state background checks.
• Ability to pass pre-employment TB Screening and a pre-employment physical examination.
• Provide proof of education (HS Diploma OR Official Transcripts)

What You Will Do:

Documentation:

• Accurately document admission record and record actual services received by clients
• Collect and maintain accurate data on an ongoing basis
• Document relevant and significant events that occur during the shift in the Communication Log
• Maintain clear and effective communication with other staff regarding clients
• Ensures client confidentiality through the safe and secure storage of client information.
• Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
• During intake, assesses the level of need and makes recommendations regarding youth’s involvement in Urban Peak.
• Establishes plans with youth, ensures follow through, and makes appropriate referrals.

Youth Supervision:

• Provide milieu supervision and work to ensure the safety of the youth and their environment
• Assure that youth maintain cleanliness of the shelter environment
• Provide direction and support to youth on the completion of daily chores and other milieu activities
• Maintain a welcoming presence; and support youth who come into the shelter

Assessments:

• Collect and record necessary intake information to reflect the needs of clients
• Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up

Crisis Intervention:

• Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Case Management:

• Facilitate group activities and discussions
• A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials)
• Additional case management meetings may be required

What We Offer:

• Shift: Sunday through Tuesday 1Pm to 11PM and Wednesday 11AM to 9PM
• 100% Employer paid Medical and Dental plans with Buy-Up Plans Available
• Vision Plan
• Flexible Spending Plan – Health & Dependent Care
• Accident Coverage | Critical Care & Hospitalization Ancillary Plan
• Employer paid Basic Life and AD&D
• Employee Voluntary Life Insurance
• Employer paid Short-Term and Long-Term Disability
• 403(b) Retirement Plan with 2% Agency Match
• 10 Paid Holidays
• 48 hours Paid Sick Time
• 120 hours of Vacation to start on an accrual basis
• Robust Employee Assistance Program
• Second Language pay differential upon successfully passing language exam
• Staff support for lateral growth through training and mentorship

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development toassist youth in reaching their potential andliving a successful life off the streets. Servicesinclude street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity or ability status.

The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.