Youth Shelter Program Manager

Pathfinders; Milwaukee (WI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Generous PTO

Benefits

Union eligibility

Job summary

Pathfinders in Milwaukee seeks a Youth Shelter Program Manager to lead the 24/7 shelter for runaway and homeless youth ages 11-21. You will supervise staff, coordinate schedules, and ensure regulatory compliance while guiding program content and services.

Under the Director of Runaway & Homeless Youth Services, you will manage partnerships, oversee documentation, budget, and trauma-informed crisis support, with a commitment to confidentiality and a diverse client population.

Qualifications

• Requires a Bachelor’s degree in social work or related field.
• Two years of supervisory experience preferred.
• First aid certification required; may be obtained after hire.
• Ability to maintain confidentiality and work with diverse populations.

Responsibilities

• Develop, manage, and evaluate a 24/7 youth shelter program with on-call support.
• Hire, train, and supervise paid and volunteer staff.
• Ensure regulatory compliance, incident reporting, and client records.
• Monitor program budget and procure groceries and supplies.
• Lead partnerships with youth-serving organizations and funders.
• Provide trauma-informed supervision and crisis support to youth.

Skills

Supervisory experience

Trauma-informed care

Confidentiality

Crisis intervention

Education

Bachelor’s degree in social work or related field

Job description

Job Purpose and Reporting Structure:

Under the direction of the Director of Runaway & Homeless Youth Services, the Youth Shelter Program Manager leads the 24-hour Youth Shelter Program which provides consistent, caring and supportive shelter care services to runaway and homeless youth in crisis ages 11-21. The Program Manager supervises and trains shelter staff and volunteers, coordinates shift schedules, provides ongoing monitoring of program activities to ensure effectiveness and regulatory compliance, and provides overall direction and guidance for program content and structure.

Essential Duties and Responsibilities:

1. Develop, manage, implement, and evaluate emergency youth shelter program that operates 24-hours per day, 7-days per week. Establish program guidelines, goals, policies, and outcome measurements. Provide ongoing monitoring of program activities to ensure effectiveness and regulatory compliance. Provide overall direction and guidance for program content and structure, inclusive of 24-hours on call support.
2. Hire, train, and directly and indirectly supervise the youth shelter paid and non-paid staff, maintaining responsibility for the overall direction, coordination, and evaluation of staff within the program.
3. Ensure regulatory compliance by reviewing, addressing, and ensuring submission of serious incident reports, shelter staffing requirements, client services and files, and the program space.
4. Coordinate with Pathfinders’ Operations Manager regarding the shelter care facilities, which include maintaining proper control and security, facility maintenance and repair, and adherence to city and state mandated facility licensing codes and regulations.
5. Coordinate youth shelter staffing coverage and ensure adequate staffing support for youth accessing shelter services, filling in if needed.
6. Monitor the completion of case notes and client records to ensure that documentation is completed accurately and in a timely manner.
7. Monitor the program budget and assist with the purchase of groceries and program supplies as needed.
8. Manage youth shelter program partnerships with other youth serving organizations, systems, and universities.
9. Lead grant-related data and narrative reports in partnership with the Director of Runaway & Homeless Youth Services.
10. Provide trauma-informed support, care, supervision, and guidance for youth, which includes meeting physical, emotional, and crisis needs. Initiate and complete youth intake interview processes, which includes initial meetings, service explanations, assessments, and the development of shelter contracts. Assist with intervention plans, advocacy, and referrals. Oversee the day-to-day activities of resident youth in the shelter. Ensure that meals are properly prepared and in compliance with established nutritional standards.
11. Provide telephone crisis counseling, information, and referral to meet the needs of youth, adults, and other community agencies.
12. Participate in all program and agency meetings, trainings, and development opportunities; including external funder and partner meetings.
13. Other duties may be assigned.

Qualification/Requirements:

• Requires education generally equivalent to a Bachelor’s degree from a four-year college or university with emphasis in social work or related field. Previous youth and family advocacy experience required. Previous experience in working with youth in a residential setting preferred. Two years of supervisory experience preferred.
• First aid certification is required, but can be obtained after hire
• Ability to respect and maintain confidentiality
• Ability to working with non-judgmental attitude in a population comprised of diversity in gender, socio-economic and ethnic group, sexual orientation, and physical or mental abilities.

Additional information:

Annual salary starting at $55,000. Enjoy generous PTO, Benefits and the opportunity to join a caring and committed team of professionals. This position is union eligible.