Year‑Round IT Helpdesk Intern (Hybrid)

OCC; Chicago (IL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid Work Program

Paid sick leave for interns

Job summary

The Options Clearing Corporation (OCC) is offering a Year-round Internship Program in Chicago. The intern will provide advanced technical support, working up to 20 hours per week during the school year and up to 40 hours weekly in the summer, with a 1,000-hour cap. The role is in a hybrid work environment with emphasis on learning and customer-facing support.

Responsibilities include ticket triage, troubleshooting, and knowledge base updates. Strong communication and basic IT skills are required.

Qualifications

• Basic understanding of Windows 11/10 and general OS concepts.
• Understanding of Active Directory users, groups, and lockouts.
• Familiarity with ticketing systems; ServiceNow exposure is a plus.
• Solid written communication; tickets must be actionable and clear.
• Exposure to scripting or automation for repetitive tasks is a plus.

Responsibilities

• Log incoming tickets in ServiceNow with complete detail and timestamps.
• Categorize and prioritize tickets based on type and urgency.
• Check ServiceNow for duplicates before treating issues as new.
• Provide first-level troubleshooting for hardware, software, and connectivity.
• Reset passwords and unlock user accounts per security procedures.
• Assist with VDI provisioning and basic network connectivity issues.
• Escalate unresolved issues with documentation for Level 2/3 support.
• Follow up with users to confirm resolution and close tickets.
• Maintain and update internal knowledge base articles.

Skills

Active Directory concepts

Basic troubleshooting

Written communication

Windows OS familiarity

Education

Computer Science or comparable

Tools

ServiceNow

Job description

The Options Clearing Corporation (OCC) is offering a Year-round Internship Program in Chicago. The intern will provide advanced technical support, working up to 20 hours per week during the school year and up to 40 hours weekly in the summer, with a 1,000-hour cap. The role is in a hybrid work environment with emphasis on learning and customer-facing support.

Responsibilities include ticket triage, troubleshooting, and knowledge base updates. Strong communication and basic IT skills are required.