Year‑Round IT Support Intern | Hybrid

The Options Clearing Corporation; Chicago (IL); Hybrid; USD 28,000 - 40,000; Part time

Benefits offered by this job

Hybrid work environment

Tuition Reimbursement

Student Loan Repayment Assistance

Technology Stipend

Generous PTO and Parental leave

401k Employer Match

Medical, dental and vision benefits

Job summary

The Options Clearing Corporation (OCC) is seeking a Year‑round Intern in Chicago for a 12‑month program, January 2027–December 2027. The role provides advanced IT support across hardware, software and network systems, with in‑person collaboration at the OCC offices under a hybrid work schedule.

Interns work up to 20 hours per week during the school year and up to 40 hours in the summer, with a 1,000‑hour cap.

Qualifications

• Pursuing Computer Science or a related degree.
• Familiarity with Windows 10/11.
• Basic understanding of Active Directory concepts.
• Ability to document requests clearly for non-technical users.
• Comfort with basic scripting/automation concepts.

Responsibilities

• Log incoming tickets in ServiceNow with full detail and timestamps.
• Categorize tickets by type and urgency.
• Check for duplicates before treating as new issues.
• Provide first-level troubleshooting for hardware, software, and connectivity.
• Reset passwords and unlock user accounts per security procedures.
• Provide access to applications for VDI users.
• Assist with basic network connectivity issues (Wi-Fi, VPN).
• Escalate complex issues with documented steps already tried.
• Follow up to confirm resolution and close tickets.
• Maintain knowledge base and internal docs.

Skills

Windows basics

Active Directory

Ticketing systems

Troubleshooting mindset

Written communication

VDI concepts

Scripting/automation

Plain-language documentation

Education

Computer Science or equivalent

Tools

ServiceNow

Job description

The Options Clearing Corporation (OCC) is seeking a Year‑round Intern in Chicago for a 12‑month program, January 2027–December 2027. The role provides advanced IT support across hardware, software and network systems, with in‑person collaboration at the OCC offices under a hybrid work schedule.

Interns work up to 20 hours per week during the school year and up to 40 hours in the summer, with a 1,000‑hour cap.