Year-Round Intern - ServiceNow

theocc; Dallas (TX); Hybrid; USD 20,000 - 25,000; Full time

Benefits offered by this job

Paid sick leave

Hybrid work program

Job summary

OCC is seeking interns for the ServiceNow Platform Team in Dallas. This year-round internship runs January through December with up to 1,000 hours and a hybrid work arrangement emphasizing in-office collaboration.

The role focuses on platform modernization, dashboarding, catalog management, and automation across projects. Open to undergraduates and graduates, with a 12-month commitment and up to 20 hours weekly during the school year (40 hours in summer).

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Preferred Majors: Information Systems / MIS; Computer Science.
• Internship is 12 months, Jan–Dec 2027, up to 20 h/week during school year and up to 40 h/week in summer, 1,000-hour cap.
• Hybrid work model with in-office days; some remote work allowed within program rules.

Responsibilities

• Dashboard/reporting build-outs
• Catalog health checks
• Automated test (ATF) creation
• Flow Designer automation
• Test case documentation
• Knowledge base cleanup
• Training material creation, and data quality/CMDB enrichment
• QA Testing
• Documentation

Skills

ServiceNow

Dashboard development

Process improvement

Data quality

Education

Information Systems / MIS

Computer Science

Tools

ServiceNow

ATF

Flow Designer

Job description

***** INTERNS AND SEASONAL INTERNS ARE ELIGIBLE ONLY FOR PAID SICK LEAVE ACCRUED BASED ON HOURS WORKED. NO OTHER BENEFIT INCLUDING TECHNOLOGY STIPEND APPLY TO INTERNS OR SEASONAL INTERNS*****

Location: Dallas

Internship type: Year-round intern (1,000 hours max, January 2027-December 2027)

Hybrid Work Program

OCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week. To maximize in-person collaboration, Tuesday and Wednesday are considered anchor days, and all employees are expected to work in the office both days. Employees meeting performance expectations are generally permitted to select 2 other days per week to work remotely if desired. When working remotely, employees are generally expected to work from the state in which they reside, absent an exception approved by Human Resources. Additionally, OCC generally does not permit employees to work while traveling internationally.

About OCC:

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 21 exchanges and trading platforms. OCC also provides free and engaging educational resources about the benefits and risks of options through its Options Industry Council (OIC ). OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity.

About the Intern Program:

OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC!

OCC's Year-Round Internship Program is a 12-month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000-hour cap. The role is based in a hybrid work environment, and overtime is not permitted.

About the Team & Role

The ServiceNow Platform Team is responsible for the administration, development, and ongoing modernization of our ServiceNow instance. The team consists of a Principal Architect, a Lead Developer, three Developers, and two Business Analysts, covering everything from platform architecture and custom development to process design and stakeholder support.

Our current focus is on eliminating technical debt, cleaning up legacy configurations, and modernizing the platform to align with ServiceNow's current best practices and capabilities. This includes refreshing reporting and dashboards, streamlining catalog and workflow automation, and improving the overall reliability and maintainability of the platform for all its users across the organization.

Job Summary & Responsibilities

Potential projects:

• Dashboard/reporting build-outs
• Catalog health checks
• Automated test (ATF) creation
• Flow Designer automation
• Test case documentation
• Knowledge base cleanup
• Training material creation, and data quality/CMDB enrichment
• QA Testing
• Documentation

Priority Deliverables:

• Catalog-item gaps identified and logged for remediation
• Legacy dashboards migrated to ServiceNow's Platform Analytics capability
• Automated tests (ATF) built for high-use applications, forms, and workflows
• System documentation updated to reflect current design and implementation
• Reusable test case documentation created for upcoming releases

Candidate Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Desired Majors: Information Systems / MIS (Management Information Systems)
• Desired Majors: Computer Science