Year-Round Intern - Desktop Engineering

theocc; Chicago (IL); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hybrid work program

Job summary

The Options Clearing Corporation (OCC) in Chicago offers a year-round internship program in IT support. Interns work up to 20 hours per week during the school year and up to 40 hours in the summer, with a 1,000-hour cap, in a hybrid setting.

As an intern you will log tickets in ServiceNow, perform basic troubleshooting, reset passwords, assist with VDI provisioning, and help maintain knowledge bases, under supervision.

Qualifications

• Pursuing or holding a degree in Computer Science or related field.
• Basic familiarity with Windows 11 and AD concepts.
• Strong communication and problem-solving skills.

Responsibilities

• Log incoming tickets in ServiceNow with full details.
• Categorize and prioritize tickets by type and urgency.
• Provide first-level troubleshooting for hardware, software, and connectivity.
• Reset passwords and unlock user accounts per security procedures.
• Provision applications to users for VDI.
• Escalate unresolved issues with clear context and steps taken.
• Update knowledge base articles as needed.
• Communicate clearly with non-technical users.

Skills

Windows basics

Active Directory concepts

Education

Computer Science or related

Job description

***** INTERNS AND SEASONAL INTERNS ARE ELIGIBLE ONLY FOR PAID SICK LEAVE ACCRUED BASED ON HOURS WORKED. NO OTHER BENEFIT INCLUDING TECHNOLOGY STIPEND APPLY TO INTERNS OR SEASONAL INTERNS*****

Location: Chicago

Internship type: Year-round intern (1,000 hours max, January 2027-December 2027)

Hybrid Work Program

OCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week. To maximize in-person collaboration, Tuesday and Wednesday are considered anchor days, and all employees are expected to work in the office both days. Employees meeting performance expectations are generally permitted to select 2 other days per week to work remotely if desired. When working remotely, employees are generally expected to work from the state in which they reside, absent an exception approved by Human Resources. Additionally, OCC generally does not permit employees to work while traveling internationally.

About OCC:

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 21 exchanges and trading platforms.

OCC also provides free and engaging educational resources about the benefits and risks of options through its Options Industry Council (OIC ).

OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity.

About the Intern Program:

OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC!

OCC's Year-Round Internship Program is a 12-month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000-hour cap. The role is based in a hybrid work environment, and overtime is not permitted.

About the Team & Role

The intern will provide advanced technical support, resolve complex issues, and often serve as an escalation point for junior staff. Interns will have deep knowledge of hardware, software, and network systems, coupled with strong communication skills for interacting with customers, vendors, and other IT teams. Their role often extends to training, developing support processes, and project participation.

Job Summary & Responsibilities

• Log incoming tickets in ServiceNow with complete detail, including user information, issue description, screenshots, and timestamps
• Categorize and prioritize tickets based on issue type and urgency
• Check ServiceNow for duplicate or related tickets before treating an issue as isolated
• Provide first-level troubleshooting for hardware, software, and connectivity issues
• Reset passwords and unlock user accounts in accordance with security procedures
• Provision applications to users for VDI
• Assist with basic network connectivity issues, including Wi‑Fi and VPN access
• Escalate unresolved or complex issues to Level 2/3 support with clear documentation of steps already taken
• Follow up with users to confirm issue resolution and close tickets appropriately
• Maintain and update knowledge base articles or internal documentation as needed
• Provide friendly, clear communication to non-technical users throughout the support process

Candidate Qualifications

Desired Majors

• Computer Science or comparable

Technical Skills/Experience Desired

• Basic understanding of Windows 11 (or Windows 10/11 generally)
• Understanding of Active Directory concepts (users, groups, lockouts); admin experience not required