Year-Round Intern - ServiceNow
The Options Clearing Corporation
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Benefits offered by this job
Job summary
The Options Clearing Corporation (OCC) in Dallas is offering a year‑round internship on the ServiceNow Platform Team. You will contribute to dashboards, catalog checks, and CMDB data enrichment while learning IT service management in a hybrid environment.
As a rising senior or early graduate (expected December 2027 or May/August 2028), you will work under supervision on production-adjacent systems, develop testing artifacts, and gain hands-on experience with Flow Designer, ATF, and SQL in a
Qualifications
- Rising senior or graduate student; graduating December 2027 or May/August 2028.
- Pursuing IS/MIS, CS, analytics, business admin, or writing.
- Knowledge of ITSM/ITIL concepts is preferred.
- Exposure to JavaScript and relational databases (SQL) helps with CMDB/data quality work.
Responsibilities
- Develop dashboard/reporting and catalog health checks.
- Create automated tests (ATF) and Flow Designer automation.
- Document test steps and QA results; support knowledge base updates.
- Assist with data quality and CMDB enrichment activities.
Skills
Education
Tools
Job description
Dallas
Year-round intern (1,000 hours max, January 2027–December 2027)
OCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week. To maximize in‑person collaboration, Tuesday and Wednesday are considered anchor days, and all employees are expected to work in the office both days. Employees meeting performance expectations are generally permitted to select 2 other days per week to work remotely if desired. When working remotely, employees are generally expected to work from the state in which they reside, absent an exception approved by Human Resources. Additionally, OCC generally does not permit employees to work while traveling internationally.
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 21 exchanges and trading platforms. OCC also provides free and engaging educational resources about the benefits and risks of options through its Options Industry Council (OIC). OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity.
OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real‑world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC! OCC's Year‑Round Internship Program is a 12‑month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000‑hour cap. The role is based in a hybrid work environment, and overtime is not permitted.
The ServiceNow Platform Team is responsible for the administration, development, and ongoing modernization of our ServiceNow instance. The team consists of a Principal Architect, a Lead Developer, three Developers, and two Business Analysts, covering everything from platform architecture and custom development to process design and stakeholder support. Our current focus is on eliminating technical debt, cleaning up legacy configurations, and modernizing the platform to align with ServiceNow's current best practices and capabilities. This includes refreshing reporting and dashboards, streamlining catalog and workflow automation, and improving the overall reliability and maintainability of the platform for all its users across the organization.
Potential projects:
- Dashboard/reporting build‑outs
- Catalog health checks
- Automated test (ATF) creation
- Flow Designer automation
- Test case documentation
- Knowledge base cleanup
- Training material creation, and data quality/CMDB enrichment
- QA Testing Documentation
Priority Deliverables:
- Catalog‑item gaps identified and logged for remediation
- Legacy dashboards migrated to ServiceNow's Platform Analytics capability
- Automated tests (ATF) built for high‑use applications, forms, and workflows
- System documentation updated to reflect current design and implementation
- Reusable test case documentation created for upcoming releases
Rising senior or second‑year graduate student, graduating December 2027 or May/August 2028.
Desired Majors
- Information Systems / MIS (Management Information Systems)
- Computer Science / Information Technology
- Business Analytics / Data Analytics
- Business Administration
- Technical/Professional Writing or Communications
Desired Preferred
- Basic understanding of ITSM/ITIL concepts (incident, problem, change management)
- Exposure to JavaScript - ServiceNow's scripting is JS‑based (client scripts, business rules, Flow Designer scripting steps)
- Familiarity with relational databases / SQL - helps with CMDB relationships and data quality work
- HTML/CSS basics - useful for UI Builder, portal, and catalog form work
- Valuable but learnable on the job: Excel/data analysis skills (pivot tables, basic formulas) - supports the reporting/dashboard and data audit projects
- Technical writing - clear, structured writing for documentation and KB articles
- Basic process mapping / flowcharting - helps with Flow Designer and workflow automation projects
- QA/testing mindset - attention to detail, ability to write test steps and expected outcomes (useful for ATF and test case documentation)
Not required, but a strong plus if present:
- Prior exposure to ServiceNow specifically (coursework, certification, or personal project) - rare for interns but a differentiator
- Any low‑code/no‑code platform experience (Power Platform, Salesforce, etc.) - transferable concepts
- API/integration basics
Additional Qualifications
- Strong attention to detail
- Comfortable learning new software quickly
- Clear written communication
- Comfortable asking questions and working under supervision on production‑adjacent systems
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.
Salary Range $25.00 - $25.00
Incentive Range This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.
OCC does not utilize video chat rooms (that is, Google Hangouts) to conduct interviews. OCC will only use our approved Zoom video interview platform. Your vigilance helps protect you and supports the integrity of our hiring process.
OCC is an equal opportunity employer that is committed to diversity, equity, and inclusion. OCC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, citizenship status, sex, sexual orientation, gender identity or expression, disability, age, marital status, religion, veteran status, or any other characteristics protected by applicable federal, state, or local laws. Numerous studies have shown that people from certain groups are less likely than others to apply to jobs if they believe they do not meet 100% of the requirements. We encourage everyone to review our open positions and apply if you think your experience may be a match, even if you do not meet all of the qualifications. Your perspective may be an element we need to continue building innovative solutions to support the markets and market participants we serve. If you need a disability related accommodation for any part of the application process, please email talentacquisition@theocc.com.
- A hybrid work environment, up to 2 days per week of remote work
- Tuition Reimbursement to support your continued education
- Student Loan Repayment Assistance
- Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
- Generous PTO and Parental leave
- 401k Employer Match
- Competitive health benefits including medical, dental and vision
Visit https://www.theocc.com/careers/thriving-together for more information.
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