Year-Round F&B Director: Guest Experience Leader

Xanterra Travel Collection; Keystone (SD); Presencial; USD 64.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee housing

On-site meals

Laundry facility

Wi-Fi

Shuttle service

Career growth

Discounts

Referral bonus

No state income tax

Descripción de la vacante

Xanterra Travel Collection at Mount Rushmore National Memorial is seeking a Food & Beverage Director to lead year-round operations across seven outlets, an employee dining room, and seasonal banquets. You’ll drive culinary innovation, operational excellence, and exceptional guest experiences for a team of about 80 staff.

The role offers a demanding yet rewarding environment with growth opportunities, and requires strong leadership, budgeting, and regulatory compliance in a national park setting.

Formación

• Minimum 3 years of Food & Beverage management experience in a high-volume resort or park setting.
• Proven ability to lead teams and deliver exceptional guest experiences.
• Strong financial acumen with budgeting and P&L accountability.
• ServSafe Managers and TIPS certifications required.
• Excellent communication, problem-solving, and analytical skills.
• Proficiency in MS Office, Dayforce, and POS systems.
• Ability to motivate and mentor employees at all levels.
• Valid driver’s license and compliance with Driver Safety Program.
• Willing to “pitch-in” and contribute to team tasks.

Responsabilidades

• Inspire and lead Food & Beverage team to foster collaboration, accountability, and service excellence.
• Coordinate with the Kitchen Manager to determine and monitor standards and establish the strategic direction of the department.
• Cultivate a learning environment that develops future leaders and promotes continuous improvement.
• Partner with corporate leadership to implement company-wide strategies and initiatives.
• Ensure seamless front-of-house and culinary operations to deliver superior guest satisfaction.
• Monitor guest feedback and service scores weekly; implement action plans to improve results.
• Maintain awareness of industry trends and encourage creativity in menu development and presentation.
• Develop and execute annual operating budget.
• Review monthly P&L statements, analyze variances, and adjust forecasts as needed.
• Drive margin improvement programs and utilize KPIs for data-driven decision-making.
• Oversee adherence to all applicable laws, codes, and regulations (liquor, health, OSHA, ADA, EEOC).
• Ensure compliance with National Park Service contractual obligations, US Food Code, and sanitation standards.
• Conduct a physical audit weekly and share feedback, suggestions, and direction with the General Manager.
• Maintain satisfactory scores on all inspections and evaluations.
• Collaborate with internal resources to deliver ongoing training in customer service and technical skills.
• Ensure all staff meet required certifications and training schedules.
• During off peak at Mt. Rushmore, the F&B Director will be willing & capable of deploying and assisting in the management of F&B operations at the Oasis, located in Death Valley, California for up to one-month per year, during Q1 (peak season at the Oasis), as assigned.
• Understand and actively support Company’s Mission Statement, Core Values, and Sustainability efforts.

Conocimientos

Lead teams

Budgeting

P&L accountability

ServSafe & TIPS

Communication

MS Office

Dayforce

POS systems

Driver's license

Herramientas

Dayforce

POS systems

MS Office

Descripción del empleo

Xanterra Travel Collection at Mount Rushmore National Memorial is seeking a Food & Beverage Director to lead year-round operations across seven outlets, an employee dining room, and seasonal banquets. You’ll drive culinary innovation, operational excellence, and exceptional guest experiences for a team of about 80 staff.

The role offers a demanding yet rewarding environment with growth opportunities, and requires strong leadership, budgeting, and regulatory compliance in a national park setting.