F&B Director — Mountain Guest Experience Leader

Xanterra; Keystone (SD); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Employee housing

Employee meals

Laundry facility on-site

Wi‑Fi (limited bandwidth)

Shuttle service during peak season

VIP training pass discounts

Retail, lodging and travel discounts

Referral bonus program

No state income tax in SD

Job summary

Mount Rushmore National Memorial is seeking a Food & Beverage Director to lead a year-round operation featuring seven outlets, employee dining, and banquets. You will drive culinary innovation, operational excellence, and guest experiences while managing a team of ~80 employees.

Responsibilities include budgeting, P&L oversight, menu development, staff training, and ensuring compliance with health, safety, and park regulations.

Qualifications

• Minimum 3 years of Food & Beverage management in a high-volume resort or park setting.
• Proven ability to lead teams and deliver exceptional guest experiences.
• Strong financial acumen with budgeting and P&L accountability.
• ServSafe Managers and TIPS certifications required.
• Excellent communication, problem-solving, and analytical skills.
• Proficiency in MS Office, Dayforce, and POS systems.
• Ability to motivate and mentor employees at all levels.
• Valid driver’s license (or ability to obtain) and compliance with company Driver Safety Program.

Responsibilities

• Inspire and lead Food & Beverage team to foster collaboration, accountability, and service excellence.
• Coordinate with the Kitchen Manager to determine and monitor standards and establish the strategic direction of the department.
• Cultivate a learning environment that develops future leaders and promotes continuous improvement.
• Partner with corporate leadership to implement company-wide strategies and initiatives.
• Ensure seamless front-of-house and culinary operations to deliver superior guest satisfaction.
• Monitor guest feedback and service scores weekly; implement action plans to improve results.
• Maintain awareness of industry trends and encourage creativity in menu development and presentation.
• Develop and execute annual operating budget.
• Review monthly P&L statements, analyze variances, and adjust forecasts as needed.
• Drive margin improvement programs and utilize KPIs for data-driven decision-making.
• Oversee adherence to all applicable laws, codes, and regulations (liquor, health, OSHA, ADA, EEOC).
• Ensure compliance with National Park Service contractual obligations, US Food Code, and sanitation standards.
• Conduct a physical audit weekly and share feedback, suggestions, and direction with the General Manager.
• Maintain satisfactory scores on all inspections and evaluations.
• Collaborate with internal resources to deliver ongoing training in customer service and technical skills.
• Ensure all staff meet required certifications and training schedules.
• During off peak at Mt. Rushmore, the F&B Director will be willing & capable of deploying and assisting in the management of F&B operations at the Oasis, located in Death Valley, California for up to one-month per year, during Q1 (peak season at the Oasis), as assigned.
• Understand and actively support Company’s Mission Statement, Core Values, and Sustainability efforts.
• Other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Budgeting

P&L accountability

Driver license

Tools

MS Office

Dayforce

POS systems

Job description

Mount Rushmore National Memorial is seeking a Food & Beverage Director to lead a year-round operation featuring seven outlets, employee dining, and banquets. You will drive culinary innovation, operational excellence, and guest experiences while managing a team of ~80 employees.

Responsibilities include budgeting, P&L oversight, menu development, staff training, and ensuring compliance with health, safety, and park regulations.