Yardi Systems Administrator

EPT SPE LLC; Irvine (CA); Hybrid; USD 94,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) employer match

Paid parental leave

Housing discount of 20%

12 paid holidays and 15 PTO days

Job summary

EPT SPE LLC is looking for a Yardi Systems Administrator based in Irvine, California. This senior-level position requires extensive experience in Yardi administration to support platform stability and user management across multiple departments. The successful candidate will act as a primary point of contact for escalated issues and lead Yardi-related projects.

The role includes working with corporate leadership to fulfill system needs while maintaining high standards of internal documentation and user security. Competitive salary ranging from $94,000 to $117,000 annually, plus bonuses and benefits.

Qualifications

• Minimum of 3 years administrative experience with Yardi and other multi-family software products.
• Experience diagnosing software problems.
• Strong organizational and analytical skills.

Responsibilities

• Serve as primary escalation point for Yardi tickets.
• Investigate and resolve functional Yardi issues.
• Manage Yardi security across the portfolio.
• Assist with new property onboarding into Yardi.

Skills

Yardi administration

Business analytics

Data analysis

Customer service

Technical communication

Education

3+ years Yardi experience

Multi-family housing experience

Job description

City Irvine State California Job Location Irvine Regional Office (Derian) Position Type Regular
The Yardi Systems Administrator is a senior‑level position responsible for the administration, operational integrity, and user management of the company's enterprise Yardi property management platform. This role serves as the primary escalation authority for functional issues across Voyager and its associated modules, ensuring platform stability, accurate system configuration, and a consistent, high‑quality user experience across all departments, properties, and business units. The position demands a comprehensive understanding of Yardi system administration, security and permissions architecture, and the operational workflows that drive property management, leasing, and accounting functions across a large portfolio. Beyond issue resolution, this role takes ownership of user access governance, supports configuration updates and system enhancements, contributes to property onboarding initiatives, and serves as a trusted point of contact between the Yardi team and corporate leadership. This individual is expected to operate with a high degree of autonomy, exercise sound judgment in evaluating and prioritizing competing demands, and bring a proactive mindset to identifying gaps and improving Essex’s Yardi posture across the organization. The ideal candidate is an experienced Yardi professional who combines deep platform knowledge with strong organizational instincts and the communication skills to engage credibly with stakeholders at every level of the company. This role is part of Yardi group in the Enterprise Applications team which is part of the larger Essex Technology team. The Essex Technology team is an all‑inclusive group of passionate technologists dedicated to collaborating with each other while supporting and driving Essex to a tech‑forward future.

WHAT YOU WILL DO

• Serves as the primary escalation point for Yardi tickets, receiving and resolving issues that front‑line support cannot handle independently.
• Investigates, diagnoses, and resolves functional Yardi issues across modules including Voyager Residential, RENTCafé, PAYScan, Maintenance, and Commercial.
• Coordinates with Yardi Client Support on cases that require vendor involvement; tracks open cases to resolution and keeps stakeholders informed.
• Manages Yardi security across the portfolio: assigning and modifying security roles and permissions, and ensuring access aligns with job function and company policy.
• Leads and supports smaller‑scale Yardi projects such as module configuration updates, workflow adjustments, form changes, and process rollouts that fall within the administrative scope of the role.
• Assists with testing and validation of system updates, configuration changes, and new feature rollouts.
• Supports onboarding of newly acquired properties or communities into the Yardi system: verifying entity setup, loading initial data, and confirming workflows and integrations.
• Tracks and manages an active project task list; provides regular status updates to leadership and relevant stakeholders.
• Acts as the primary Yardi point of contact for corporate leadership and department heads — handling their system needs with a high level of responsiveness and professionalism.
• Responds to ad‑hoc requests from corporate teams for data pulls, report access, system navigation assistance, and configuration questions.
• Prepares and distributes Yardi‑related communications, announcements, and user guidance materials on behalf of the department (e.g., maintenance windows, new feature notices, process updates).
• Assists in preparing materials for leadership presentations, platform reviews, regular SOX audits, and department planning discussions as directed by management.
• Maintains accurate internal documentation of system configurations, user security standards, and escalation procedures in coordination with the Solutionist Team.

Qualifications

• 3+ years administrative experience with Yardi, OnSite, and other multi‑family software products managing prospects and residents, as well as software assisting the role of on‑site personnel is required.
• Business analytics and data analysis experience is preferred.
• Multi‑family housing industry experience required.
• Experience with diagnosing problems with software products a plus.
• Expertise in assessing business requirement fits to application solutions.
• Solid experience in identifying implementation risks and define mitigation actions.
• Strength in communicating technical information in non‑technical terms.
• Strength in both classroom and online training delivery methods.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.

Working Conditions and Requirements

This position requires the ability to work Monday through Friday. It includes a hybrid work arrangement with in‑person office requirements a minimum of four days per week (Monday through Thursday) at Essex’s corporate office in Irvine. The hybrid policy is subject to change at Essex’s sole discretion. Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. Requires the ability to sit or stand for extended periods. Minimal physical effort in the day‑to‑day tasks. Travel may be required for occasional meetings, training, or conferences.

Required Skills and Qualities

• May provide informal assistance such as technical guidance and/or training to coworkers.
• Strong written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Requires intermediate analytical and quantitative skills.
• Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines.

Benefits and Compensation

All full‑time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, excellence rewards, wellness programs, and more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%. New hires generally start between $94,000.00 - $117,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs. This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.