Yardi Help Desk Lead - Training & Support for Multi-Family

PRIDEROCK CAPITAL MANAGEMENT, LLC; Florida; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A property management firm is seeking a Help Desk Software Support Lead to assist multi-family residential and student housing properties. The ideal candidate should possess experience in property management and proficiency in Yardi, with strong communication and analytical skills. This full-time position involves training staff, responding to help desk queries, and providing support across various departments. Medical and vision insurance, 401(k), and disability insurance are included in the benefits.

Qualifications

• Prior experience in multi-family residential property management is required.
• Experience with Yardi Voyager 7s in a helpdesk environment is crucial.
• Strong communication skills, both verbal and written, are essential.

Responsibilities

• Provide training to property management teams on software.
• Assist in setting up new properties in Yardi.
• Respond to help desk tickets with excellent customer support.

Skills

Experience in multi-family residential property management

Yardi Voyager 7s knowledge

CRM and Rent Cafe experience

Strong communication skills

Analytical and troubleshooting skills

Tools

Yardi

Excel

Word

CSV

Job description

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