Yacht Support Experience & Training Specialist

MarineMax; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

MarineMax is seeking a Yacht Support Product Specialist to serve as a key liaison across teams and deliver a superior customer experience for our Yacht Division. You will educate and support customers, dealers, and retail locations to build confidence in our products and services.

The role emphasizes product knowledge across Yacht Division models, collaboration with Yacht Support and service teams, and development of training materials and educational campaigns for customers and partners.

Qualifications

• International and domestic travel required.
• Some weekends and after hours support necessary.
• Captain's license a plus.

Responsibilities

• Enthusiastically embrace MarineMax values.
• Acquire complete product knowledge of all Yacht Division models from all perspectives.
• Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
• Embrace utilization of the MarineMax digital platform for all communication.
• Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
• Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
• Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
• Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
• Support teams at regional boat shows and customer events.
• Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
• Participate in and be a leader for getaways and yacht division customer events.
• Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
• Support and work on all other tasks deemed necessary to the team’s success.

Job description

MarineMax is seeking a Yacht Support Product Specialist to serve as a key liaison across teams and deliver a superior customer experience for our Yacht Division. You will educate and support customers, dealers, and retail locations to build confidence in our products and services.

The role emphasizes product knowledge across Yacht Division models, collaboration with Yacht Support and service teams, and development of training materials and educational campaigns for customers and partners.