Xfinity Retail Sales Consultant

Comcast; Mount Laurel Township (NJ); On-site; USD 20,457 - 29,136; Full time

Job summary

Comcast is seeking motivated individuals to engage customers, demonstrate products and ensure an excellent retail experience in Mount Laurel Township, New Jersey. Candidates must have 2–5 years of relevant experience and strong communication skills.

The role requires flexibility in scheduling, including shifts on evenings, weekends, and holidays. A high school diploma or GED is required, and the compensation is competitive at $18.00 per hour plus commission.

Qualifications

• 2–5 years of relevant work experience.
• Strong communication and persuasion skills.
• Ability to adapt to a flexible schedule and varying work environments.

Responsibilities

• Engage customers and demonstrate product features to enhance their shopping experience.
• Meet or exceed sales targets and enhance customer satisfaction.
• Facilitate onboarding for new customers and resolve issues collaboratively.

Skills

Customer-Focused

Workplace Organization

Persuasion

Teamwork

Technical Knowledge

Self Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs and providing tailored solutions that align with their preferences and requirements
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up‑to‑date product knowledge and sales skills
• Maintaining regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary
• Other duties and responsibilities as assigned

Employee Expectations

• Understand our Operating Principles and make them the guidelines for how you do your job
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff; be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences
• Win as a team, make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Communication
• Resilience
• Critical Thinking
• Problem Solving
• Professional Integrity

Salary

Base Pay: $18.00 per hour

Total Target Compensation (Base Pay plus Targeted Commission): $25.69 per hour

Education

High School Diploma / GED

Work Experience

2–5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.