Xfinity Retail Sales Consultant

Comcast; New Bedford (MA); On-site; USD 18,000 - 27,000; Full time

Benefits offered by this job

Comprehensive benefits package

Sales compensation program

Opportunities for professional growth

Job summary

Comcast is seeking a customer-oriented team member in New Bedford, Massachusetts, to enhance customer shopping experiences by demonstrating product features and listening to their needs.

Responsibilities include meeting sales targets, collaborating with customer care for troubleshooting, and maintaining a professional store environment. The role requires 2-5 years of relevant experience and offers a base pay of $18.00 with a total target compensation of $25.69, alongside comprehensive benefits.

Qualifications

• 2-5 years of relevant work experience required.
• Demonstrated ability to engage with customers and drive results.

Responsibilities

• Engage customers enthusiastically and demonstrate product features.
• Listen to customer needs and provide tailored solutions.
• Meet sales targets and enhance customer satisfaction.

Skills

Communication

Critical Thinking

Problem Solving

Customer‑Focused

Persuasion

Professional Integrity

Resilience

Self‑Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

Communication, Critical Thinking, Problem Solving, Customer‑Focused, Persuasion, Professional Integrity, Resilience, Self‑Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $18.00
Total Target Compensation (Base Pay plus Targeted Commission): $25.69
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

None specified.

Relevant Work Experience

2‑5 Years

Equal Opportunity Statement

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.