Xfinity Retail Sales Consultant

Comcast; Lafayette (IN); On-site; USD 17,047 - 24,280; Full time

Job summary

Comcast is seeking a Retail Sales Associate in Lafayette, Indiana. This role involves engaging with customers to showcase products and ensure excellent retail experiences. Responsibilities include driving sales, onboarding customers, and troubleshooting issues. Candidates should have a High School Diploma, 2-5 years of relevant work experience, and skills in customer engagement and communication. The position offers a base pay of $15.00 and potential total compensation of $22.69, including commissions. A flexible work schedule, including nights and weekends, is required.

Qualifications

• 2-5 years of relevant work experience.

Responsibilities

• Engage customers with enthusiasm, demonstrating and explaining product features.
• Listen to customer needs and provide tailored solutions.
• Meet or exceed sales targets to enhance customer satisfaction.
• Adjust schedule to meet retail operational needs, including evenings and weekends.
• Facilitate onboarding for new customers to ensure understanding of product usage.
• Collaborate with customer care to troubleshoot and resolve issues.
• Adhere to retail operational policies and procedures.
• Participate in team huddles and complete required training.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Job Summary

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Job Description

Engaging with customers in a retail setting to deliver excellent service and drive sales of media and technology products.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Listening to customer needs, providing tailored solutions that align with their preferences and requirements
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
• Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned.

Additional Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Resilience
• Communication
• Critical Thinking Problem Solving
• Professional Integrity

Salary

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.