XCAL Martial Arts Manager

XCAL Shooting Sports and Fitness; Ashburn (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Prescription Drugs, Dental &

Vision plans

Health Savings Account (HSA)

Life Insurance & AD&D

Short-term & Long-term disability

401k matching up to 4%

Paid Holidays & PTO

XCAL membership and discounts

Discounts on retail, food, beverages

Job summary

XCAL Shooting Sports and Fitness is seeking a dedicated Martial Arts Manager to lead the dojo, oversee day-to-day operations, and deliver high-energy instructional programs. The role combines teaching, facility management, and member engagement to build a thriving martial arts community.

The Manager will supervise staff, coordinate schedules and events, and ensure a welcoming environment for members and guests while driving growth and retention of memberships.

Qualifications

• 2+ years in gym, martial arts school, fitness studio, or customer-facing management.
• Strong organizational and communication skills.
• Comfortable with sales, customer service, and conflict resolution.
• Ability to work evenings and weekends.
• Reliable, professional, and detail-oriented.

Responsibilities

• Manage day-to-day dojo operations.
• Instruct high-energy, benefit-driven classes.
• Ensure cleanliness, safety, and maintenance of the facility.
• Coordinate equipment, uniforms, and inventory.
• Track attendance and payroll inputs as needed.
• Lead member experience and retention initiatives.

Skills

Gym/fitness management

Organizational skills

Communication skills

Sales & customer service

Evenings & weekends availability

Detail-oriented

Tools

Gym management software

Job description

XCAL Martial Arts Manager

Position Summary

The XCAL Martial Arts (XMA) Manager is a person who has a passion for changing lives through martial arts instruction. The XMA Manager is also the head instructor and oversees all instructional activities and classes held at XCAL. The Dojo Manager is also responsible for arranging, planning, and executing all activities in the Dojo. A successful candidate is entrepreneurial, who is passionate about teaching martial arts, impacting people's lives, and working hard on building a career and a strong business around that passion.

XCAL provides full-time employees with generous benefits that include:

• Medical, Prescription Drugs, Dental and Vision plans provided by United Healthcare


• Health Savings Account provided by Optum Bank via United Healthcare


• Life Insurance and Accidental Death and Dismemberment (AD&D) provided by Hartford Life Insurance Company


• Short-term disability (STD) and Long-term disability (LTD) plans provided by Hartford Life Insurance Company


• 401k - XCAL matches 100% up to 4% of employee contributions


• Paid Holidays and Paid Time Off (PTO)


• Employment at XCAL comes with a XCAL Shooting Sports and Fitness membership and discounts on retail, food, and beverages

Key Responsibilities

Operations & Facility Management

• Manage day-to-day dojo operations


• Instruction of high-energy, benefit-driven, and "educating" classes


• Ensure cleanliness, safety, and maintenance of the facility


• Coordinate equipment, uniforms, and inventory

Member Experience & Retention

• Greet members and visitors; create a welcoming, professional environment


• Handle member inquiries and promote XMA Memberships


• Resolve member concerns promptly and professionally


• Support retention initiatives and community-building events

Scheduling & Staff Coordination

• Manage class schedules, seminars, and special events


• Performance evaluation for all instructors


• Assist with onboarding and training of new staff


• Track attendance and payroll inputs as needed

Sales & Marketing Support

• Handle leads, trial sign-ups, and conversions


• Promote memberships, private lessons, and merchandise


• Assist with local marketing efforts and community outreach


• Track basic sales and membership metrics

Administrative & Financial Duties

• Process payments and maintain accurate member records


• Manage basic bookkeeping tasks and reports


• Use academy management software (e.g., Zen Planner, Mindbody, etc.)


• Ensure compliance with academy policies and procedures

Qualifications

Required

• 2+ years experience in gym, martial arts school, fitness studio, or customer-facing management role


• Strong organizational and communication skills


• Comfortable with sales, customer service, and conflict resolution


• Ability to work evenings and weekends


• Reliable, professional, and detail-oriented

Preferred

• Extensive experience in Brazilian Jiu-Jitsu or martial arts (practitioner or enthusiast)


• Experience with membership-based businesses


• Familiarity with gym management software


• Leadership or supervisory experience

Key Performance Indicators (KPIs)

• Membership growth and retention rates


• Lead-to-member conversion


• Class size and participation