Wx QC Supervisor

Jobtailor; Chicopee (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor seeks a WX QC Supervisor to manage field operations, overseeing 10-20 trucks and crews to ensure safety, efficiency, and a superior customer experience. You will supervise Mass Save activities, conduct safety and quality meetings, and maintain CRM and inspection records.

Ideal candidates hold a high school diploma, OSHA 30, and 2+ years Mass Save install experience, with strong organizational, communication, and MS Office/CRM skills.

Qualifications

• High school diploma or equivalent is required.
• Completion of HomeWorks University training is required or preferred.
• OSHA 30 certification is preferred.
• 2+ years Mass Save install experience or equivalent is required.
• Proficiency with Microsoft Office Suite and CRM software is required.
• Excellent verbal and written communication skills are essential.
• Ability to read, write and communicate effectively in English.

Responsibilities

• Manage field operations and 10-20 trucks ensuring safety and quality.
• Oversee Mass Save work and ensure project coverage and timely completion.
• Supervise 10-20 Crew Leads and enforce safety and quality standards.
• Conduct regular evaluations and provide management feedback.
• Monitor work quality and regulatory compliance.
• Conduct virtual site inspections and implement corrective actions.
• Run safety, compliance, and quality meetings with the team.
• Update CRM reports, cases, and truck inspections.
• Achieve weekly revenue, NPS, documentation, and quality targets.
• Complete daily closeout inspections and weekly truck inspections.

Skills

Strong organizational skills

Time management

Excellent verbal and written communic

CRM software proficiency

English reading/writing

Education

High school diploma or equivalent

HomeWorks University training

OSHA 30 certification

Tools

Microsoft Office Suite

CRM software

Job description

Responsibilities

• The WX QC Supervisor is responsible for compliance, safety and management of 10-20 trucks and day-to-day operations in the field, ensuring adherence to safety protocols and a great customer experience.
• Manage Mass Save work and ensure adequate coverage and timely completion of projects.
• Supervise the activities of 10-20 Crew Leads, ensuring optimal productivity and adherence to Mass Save and company best practice for safety and quality.
• Conduct regular evaluations, provide feedback to management, and ensure crews receive proper training.
• Monitor work quality and ensure compliance with industry standards and regulatory requirements.
• Conduct virtual site inspections to assess workmanship, identify areas for improvement, and implement corrective actions as necessary.
• Ensure adherence to safety protocols and promote a culture of safety among field crew.
• Complete safety and compliance checks on trucks and equipment weekly.
• Run safety, compliance, and quality meetings with the team.
• Update Customer Relationship Management (CRM) software reports, cases, inputs, and truck inspections.
• Achieve weekly revenue, NPS, documentation, and quality targets.
• Complete daily closeout inspections.
• Complete truck inspections weekly.
• Receive material orders for financial compliance.
• Perform additional tasks as required.

Qualifications

• High school diploma or equivalent.
• Completion of HomeWorks University training.
• Crew Lead and Lead Safe certifications a plus.
• Obtain OSHA 30 certification.
• 2+ years of Mass Save install experience or equivalent.
• Proficient with Microsoft Office Suite and Customer Relationship Management (CRM) software.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in reading, writing, and communicating in English.

Demonstrates expertise in managing field operations, ensuring compliance with safety protocols, and optimizing crew productivity. Proficient in conducting inspections, providing training, and utilizing CRM software for effective project management.