WSS - Hotel Front Desk (GSA) 3

WSS Oak Ridge; Oak Ridge (TN); On-site; USD 20,664 - 22,730; Part time

Job summary

Sandpiper Hospitality is seeking a Part-Time Guest Services Ambassador (GSA) for the WSS Oak Ridge property. This role offers a flexible, one-day-a-week schedule and a chance to be the welcoming face at the front desk.

You will handle guest interactions, front desk tasks, and may cross-train in Housekeeping to add versatility, contributing to guest satisfaction and hotel operations.

Qualifications

• Part-time front desk role requiring one day a week commitment.
• Cross-train in Housekeeping optional.
• Face of the hotel handling guest interactions and front desk operations.

Responsibilities

• Greeting guests warmly, soliciting feedback, and resolving guest concerns.
• Coordinate all front desk operations including check-ins, renewals, reservations, and events.
• Ensure safety of the building and occupants and respond to emergencies.
• Execute the lead management process to maximize studio revenue and upsell ancillary offerings.
• Laundry duties and cross-training across non-management staff as needed.

Skills

Guest relations

Front desk operations

Safety & compliance

Sales & revenue

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WSS - Hotel Front Desk (GSA) 3

Associate WSS Oakridge TN, Oak Ridge, TN, US

4 days ago Requisition ID: 9033

Salary Range: $15.00 To $16.50 Hourly

Part-Time Guest Services Ambassador (GSA): The Weekend Service Expert!

Your Challenge: Be the Hotel's Welcoming Face and Ensure Front Desk Excellence, Working One Day a Week!

Ready for a flexible, customer-focused role that lets you contribute to the guest experience without a full-time commitment? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Part-Time Guest Services Ambassador (GSA)!

This position is ideal for someone seeking a supplementary role, as you'll work one day a week only. You act as the \"face\" of the hotel, handling all front desk operations, ensuring every guest enjoys an exceptional stay, and you'll have the option to cross-train in Housekeeping for added versatility.

Your Essential Service & Operational Functions

As the GSA, you are responsible for making every guest interaction positive, managing administrative tasks, and contributing to the property's financial goals.

Key Responsibilities Include:

Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Routinely solicit comments from guests and respond to situations quickly, managing guest conflicts effectively.

Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently and accurately.

Safety & Compliance: Ensure safety of the building and occupants and be able to respond effectively in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Operational Support & Growth Opportunities

Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).

Team Versatility: Cross-train on the duties of all non-management staff members (including the option to train in Housekeeping), performing those duties as needed or requested by supervision.

Ready for this flexible role where your energy and efficiency ensure top-tier guest satisfaction?