WRO Program Manager

GOODWILL INDUSTRIES OF TULSA INC; Oklahoma; On-site; USD 65,000 - 90,000; Full time

Job summary

GOODWILL INDUSTRIES OF TULSA INC is seeking a WRO Program Manager in Tulsa, OK to oversee day-to-day operations, supervise staff, and ensure high-quality services under the Work Ready Oklahoma contract. The role collaborates with the Training and Technical Assistance provider to coordinate workshops and deliver the WRO curriculum.

The Program Manager will develop relationships with education and employment partners, OKDHS staff, and community organizations to improve participant outcomes and

Qualifications

• Bachelor’s degree in organizational management, business administration, social work, or a related field.
• At least three years of experience with project management and supervisory roles.

Responsibilities

• Oversee and manage day-to-day operations while supervising and training Employment and Job Coach team members.
• Assist the WRO Program Director to recruit, hire, and oversee training and orientation of all staff members.
• Leads program participant and employer recruitment events onsite and extending into the community, on a continual basis, to increase program reach, improve outcomes, and cultivate new and existing partnerships.
• Manage daily interactions between WRO team members and WRO participants providing coaching, direction, and oversight to the use of barrier removing resources.
• Providing facilitation and hands-on coaching during WRO work readiness workshops to complement the distance learning content with program fidelity.
• Review participant evaluations to determine how services can be improved
• Collaborate with the TTA provider to coordinate monthly workshops and delivery of the WRO curriculum to low-income adults and underserved communities
• Maintain and analyze accurate workshop data, including attendance rosters, assessments, and other required reporting documentation.
• Develop expertise with program database management, including but not limited to ERGO and Caseworthy electronic database systems management.
• Leads, maintains, and provides oversight for HIPAA compliance among program team members concerning participant documents that are considered Protected Health Information.

Skills

Project management

Supervisory experience

Public speaking

Communication skills

Education

Bachelor’s degree in organizational management, business administration, social work, or a related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WRO Program Manager

Tulsa, OK, US

7 days ago Requisition ID: 1420

Job Title:

Program Manager

Department:

Reports To:

WRO Program Director

Job Function:

Management

Job Code:

10001

Job Summary:

Program Manager is responsible for the quality of service, coaching, training, development, and work production of all assigned staff. The Manager is committed to achieving all programmatic goals and objectives outlined in the Work Ready Oklahoma (WRO) contract and ensuring that the local WRO site provides high-quality services and that the program is in alignment with the WRO mission. This position will work closely with the Training and Technical Assistance (TTA) provider to coordinate monthly workshops and delivery of the WRO curriculum. The Program Manager is responsible for developing and maintaining relationships with education and training providers, employment partners, OKDHS staff, and other community resource organizations to contribute to participant outcomes.

• Oversee and manage day-to-day operations while supervising and training Employment and Job Coach team members.
• Support the WRO Program Director in developing objective performance measurements to ensure all employees have consistent, high-quality evaluation and goal-setting procedures
• Assist the WRO Program Director to recruit, hire, and oversee training and orientation of all staff members.
• Leads program participant and employer recruitment events onsite and extending into the community, on a continual basis, to increase program reach, improve outcomes, and cultivate new and existing partnerships.
• Manage daily interactions between WRO team members and WRO participants providing coaching, direction, and oversight to the use of barrier removing resources.
• Providing facilitation and hands-on coaching during WRO work readiness workshops to complement the distance learning content with program fidelity.
• Review participant evaluations to determine how services can be improved
• Collaborate with the TTA provider to coordinate monthly workshops and delivery of the WRO curriculum to low-income adults and underserved communities
• Maintain and analyze accurate workshop data, including attendance rosters, assessments, and other required reporting documentation.
• Develop expertise with program database management, including but not limited to ERGO and Caseworthy electronic database systems management.
• Leads, maintains, and provides oversight for HIPAA compliance among program team members concerning participant documents that are considered Protected Health Information.
• Ensure information is properly recorded and communicated to the Program Director, OKDHS, and the TTA team

Other Job Functions:

• Collaborates with other Goodwill workforce development programs to create a greater impact on participant outcomes and organizational recognition.
• Keeps an inventory of program collateral, curriculum, and consumables communicating all needs to the WRO Program Director.
• Coordinates required training, virtual and in person, for all team members, which includes multi-day, out-of-town events.
• Coordinates and executes the WORKlahoma Job Fair twice per year and other community events.
• Other duties as assigned.

Maintain confidentiality and adhere to all Goodwill policies, including safety, ethics, and EEO.

Educational Requirements:

• Bachelor’s degree in organizational management, business administration, social work, or a related field.
• At least three years of experience with project management and supervisory roles.

Other Requirements:

• Integrity, credibility, and a commitment to and passion for the program’s mission.
• Strong organizational, problem-solving, and decision-making skills; accuracy; and attention to detail.
• Strong written and verbal communication skills, including public speaking and ability to share information in a compelling way about the program’s mission and projects.
• Ability to devise short- and long-term plans and implement them.
• Expertise in project management and budgeting.
• Ability to collaborate with diverse groups, both internal and external.
• Self-motivation, with an attitude toward work that is resourceful and innovative.